For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Cosmetics & Makeup · New York, New York
Excellent
Cosmetics & Makeup · NY, New York
Excellent
Cosmetics & Makeup · Gouverneur, New York
Excellent
Cosmetics & Makeup · Brooklyn, New York
Excellent
Showing 1,546 reviews with 1 star · Clear filters
Nguyen T.
I ordered a face cream, it comes with gifts, but when I opened the package, there’s only gift and no face cream, i call customer service and the lady said they will call ups and open an investigation and it will at least take 8 bussiness days , the package did Not come broken, whoever packaged just didn’t put the face cream in there and now as customer i have to go through all this , this is so unfair and inconvenient!
Brixey R L.
For the price plus the upcharge for the 2 day shipping that I didn't receive the product isn't worth it. When it comes to cologne nothing bugs me more then when you go to spray it on and it leaks all over your hand. You waste half the product just trying to put it on. Haha I guess I'm picky and this $110 bottle disappoints.
Valued Gaia M.
The product is great, but I didn't receive a shipping confirmation email, so I contacted customer service via chat 5 days after ordering & was inforned that the items hadn't shipped yet but also that the order could not be canceled. Thinking that the items wouldn't arrive in time to gift if they hadn't been shipped 5 days after ordering, & also not being able to cancel the order, I was frustrated & confused. Then, the items simply showed up two days later. So, lack of expected shipping notification(s) & very poor customer service means I'll not use Dior.com again.
Alice J.
Horrible customer service. Be aware! Does not honour coupon codes, and will not tell you until package is delivered. Then they make you pay for shipping back!
Jolie
Ordered online when the gift bracelet available. However the bracelet disappeared after I paid online. Then asking for cancellation immediately. Still shipped to me and have to pay for return your myself? What a horrible website and ridiculous policy?!
Davani Y.
I ordered gifts to be delivered before Christmas, when they did not come on time I was simply waiting for them to arrive. Two weeks later I got an order refund ?!! With no explanation!
ye S.
sent email request but never got response.
Luo Y.
When I place an order, I use code: holiday19. The gift shows the perfume travel outfit and Dior's bracelet, and two other samples, but after I paid, there are only two samples. The perfume travel outfit and bracelet are gone. I don't know what happened? Why? I send an email to ask: Will I receive perfume travel gear and bracelets? If not, I choose to cancel the order. Thank you. However, the reply on the second day of the email said that the gift was over, and I responded to the cancellation of the order. On the third day, the email returned to me, and said that I could not get the canceled order, and I could return it after receiving the goods. In the end, it was sent to me. However, the shipping cost of the return is borne by myself. I am not happy. If I do not pay the shipping cost, I am forced to purchase the product. At the beginning, I only need to cancel the order. However, I had No choice, this is the worst shopping experience I feel. Don't want to buy again in the future.