Dior USReviews of dior-us.com

Excited to receive the package from Dior after almost 2 weeks. It contained all the freebies EXCEPT the Maison EDP I ordered. To add insult to injury I hv to wait another 2 weeks for “investigations” to finish ... and WORST of all be subjected speaking with CHRISTELLE B. who has NO business being in customer service. NO empathy, talks over you, arrogant ! I requested for a callback from her supervisor. The situation becomes worse not because of the original complaint but HOW it was handled. Very, very disappointed !

Horrible customer service....

I think that all the swags you put in the delivery are very cheap when I see the quality of your products. Save the planet by not sending this because it is not aligned with the image of your brands. If you knew a bit more your customers, you should know that they have higher expectations and simply based on the prices of your products. i would prefer not to have anything with the products I buy than cheap goodies

I ordered two 100ml Parfums of Dolce Vita. The package arrived with just one in it! When I contacted customer service, they tried to blame it on UPS, when, in fact, the package was intact and perfect. Someone just “forgot” to put one in! It’s an expensive parfume valued over $100. I am so disappointed with Dior and their customer service. To date, no refund was given or my second parfume sent.

I tried to contact Dior customer service several times. Calling but was unable to leave a voicemail or connect with anyone! My call was disconnected each and every time. Your mailbox was full so couldn’t leave a voice mail. The chat function doesn’t work but I tried emailing as well. Never heard back. I would have ordered multiple products but because of this bad customer experience, I would never shop with Dior nor would I recommend any of my family, friends or colleagues to do so. Very disappointed. You really lost a (what could have been) a loyal customer. N

Wayyy too slow a delivery time. I ordered a cosmetic product on Chanel.com on the same day and it arrived more than a week before the Dior one. Also, the amount of packaging is shameful and grotesque, it does not make the experience feel any more luxurious, at least to me....

The bracelet without buckle. How can I use it?

i didn’t receive updates in a timely fashion and logistically it was a difficulty receiving my order. I ended up placing another order which will likely be cancelled. It’s been a less than pleasant experience but hopefully it’s better next time. Thank you