Dior USReviews of dior-us.com

Poor customer service. Item took over a week to receive. Will no longer be doing any online shopping with CD.

after I chat with the customer service they say Dior will send the WELCOMEBACK code: 'Rouge' to me so I would not cancel the order. Then I still did not get my sample.

Because i cant cancel an Order if there is a Mistake i have done and need to change.

I ordered cream with the pump. It came like two weeks again and the pump already doesn’t work🤦🏻‍♀️🤷🏻‍♀️. Please help me to exchange my cream ( I paid a lot for this kind not quality product!!!!). Really upset...... and sad.

When the item(s) is out of stock and I was asked to sign up for an email alert when the item in stock again, so I did as was asked. When I got the alert email that the items are in and ready and I went to check it out right away. Guess what? Another disappointment! There was none of the items was even on the choice list! What are you doing Dior?

Did nothing to rectify a purchase that was canceled and confirmed canceled, that shipped anyway.

UPDATE March 27, 2020: Dior contacted me via email on March 2, 2020 and said, “We are very sorry to hear about your bad experience when purchasing with us, and we would love to offer you complimentary gifts as a courtesy. This has been added to the address you previously enter for your order. Please allow up to 5 business days to receive them. Our customers’ full satisfaction being our constant priority, we are always extremely interested in receiving their comments and observations. Once again we apologize for the confusion experienced with your order.” I haven’t received anything. I’m lowering this to 1 star. —————————— It pains me to leave this review, but I'll explain. I've always had stellar customer service when ordering directly from high end brands. I wanted a smaller size of Hypnotic Poison, saw that the roller pearl was available on Dior's site, and decided to sign up for an account. I was sent a welcome email, with a code that would grant me a free travel size product, in addition to the 2 free samples they send with every order. Wonderful, I thought. That sealed the deal. I placed my order, with my promo code, and everything was in the cart - including the travel size sample. I was sent to PayPal to complete my purchase. I got an error. I waited a few minutes, tried again, and the order went through. However, when I looked at my order summary, the travel size was gone. I thought this would be easy to remedy, and I contacted them quickly. I emailed customer service. I got a reply - "that promo code is invalid." That's it. I felt insulted. I replied with a copy of my welcome email, including the code. The next day, I decided to call. (This is the easiest thing in the world to fix for a luxury brand who wants to maintain a reputation for stellar service. I should not have had more than one conversation about this. Just mail me the sample you offered - I should not have to beg for what was offered to me.) On the phone call, I was told the rep could try to cancel the order, and I could place the order again. I told her I did not want to slow the process down - could they just send the sample? She said she'd contact processing and that I would get another email confirmation. I never got that email confirmation. I did receive my order, with 2 free samples and lovely gift wrap (the 2 stars are for the gift wrap). I did get an email reply to my last email, which said, "The promo code is not to be used on your first purchase but to be used on your next purchase. We apologize for the inconvenience." In fact, it did work on my first purchase, save for the paypal error. I've been made to feel small as a customer. I can buy these products discounted elsewhere. If I ever decide to buy Dior again, I will.

I did not receive my products