Dior USReviews of dior-us.com

Your product isn;t even here yet Ive been paying for it for 2 weeks.

I chose express delivery and late offender I requested packaging and received me without packaging I am not happy to do business with you

I only received 3 of the 4 items. One lipstick and 2 free samples.

I've just got the package 5 minutes ago. When I open the package, I can't believe what I saw inside. Lipstick's paper box was opened. When I pull the lipstick out, lipstick didn't have any secure sticker or anything to prove me that no one already opened it before me. Right now, in this pandemic I couldn't risk my health to think that it is safe to use. I ordered this lipstick not from Macy's or Dillard, I ordered direct from DIOR to get the best packaging in this pandemic, but What I got is really upset me.

I originally placed my order on March 20, 2020, and I paid for the order to be expedited second day. I never received my order, so I called about 9 days later, and they had not shipped my order, even though I was charged for second day delivery. So, I cancelled the order because Saks was able to send it to me faster. On April 6, 2020, I received an email stating my order that I cancelled a week earlier had shipped. With this information, I checked my card account and saw that my order was never cancelled and I had paid for the item. I will not buy from Dior directly again because not only are their customer service reps rude, they are not very good at following through on their orders.

My order was not shipped out until after 2 weeks. Ok I understand due to the current situation. But where is the complimentary gift wrap??? It was supposed to be a gift, but The item was just threw into a regular brown box. Very disappointed. I could have ordered it from Sephora, even Sephora has a better box.

Order came after 2 weeks of silence. When I've asked to cancel the order is it delays - no response. Service sucks. People buy those items on Macy's or any other retailer which treat to customer better.

After waiting nearly 3 weeks for my order to ship (not deliver ship) and after getting in contact with a representative and them lying to me and telling me it would ship tomorrow every time I ask, I Asked a representative to cancel my order. The next day I received confirmation that my order has shipped (and of course I couldn’t cancel). The disappointment doesn’t end there It literally says on the description of the order + dior gift box (as this was supposed to be a gift) and this isn’t the first time I buy from a designer online and certainly not the first time I buy from dior online and I have NEVER received items just thrown into a brown box. I guess they didn’t deem my order worthy of their box even though it was clearly marked as a gift and the receipt says it should include it. In conclusion this will be the last time I ever order anything from dior EVER I will gladly switch to chanel they make things look presentable and they deliver within two days