Dior USReviews of dior-us.com

I placed the order on 3/27/20, and did not receive any updates till 4/9/20.

Never got my package still no refund?

I was under the impression that all orders come in a wrapping package, this was a present I had requested for wrapping box and a custom card with a message. Needless to say neither one was fulfill. I was extremely disappointed since they took so long to ship out I was at least expecting them to get my order right.

I decided to treat myself with this order. I understand that’s we are working in hard time but I was waiting 3 weeks till my order shipped! I had to write to customer service asking where is my order! When I got it my items where throwing in a box with bubble rap no box as it usually comes! What really upset me that on itemized invoice first what I read was a gift box!!!! So I made a picture of my brown box and my invoice if any one would like to see it!!!! So I was disappointed!

I had to order my Dior foundation from another site, as my express delivery, (that I paid 10.00 extra) just stated that it was still processing...not delivered or even in the process of being delivered. I had send an email, but received no reply so I ordered more, from a different site, 4 days later and late with extra charge express delivery it arrived. I am very disappointed that I received no reply, or apology. I will never order from the Dior site again.

Took too long to get to me. It doesn't smell long.

I placed an order three weeks ago. My money was charged then returned, and on the third week pulled out a second time. Unacceptable and A messy transaction. I expect a Dior experience and received a drive through alley experience. I will never shop this site again.

I’m so disappointed that my experience this time was so terrible. Firstly, my order is packaged very carelessly (my order includes the bottom of parfume also, why it’s packed so terribly carefully???) Secondly, no professional gift wrap of Dior as usual; I don’t spend money to be disrespected when receiving the package like that. Thirdly, I don’t receive the Rouge dior 999 matte miniature as promised when using code THANKYOU to place my order. Fourthly, I understand that it’s because of covid situation, but why don’t you should inform me about your delay in shipping? It takes such a long time to receive my order. My order was placed on Mar 24, haven’t received it until 14 April. Finally, I did send email to your customer service, and nobody cares to reply. Please tell me why? To summarize, i feel disappointed with this order. How can you gain customer loyalty if keep treating your customers disrespected like this???