Dior USReviews of dior-us.com

When you buy designer items, free return shipping should be offered or at least have a pre-shipping label include in the box for easy sent back. I shouldn't have to pay $13 for return shipping!!

Product damaged.

I want to contact with the agent through Dior website, but never works.

I received my $40 lipstick and it was way too bright. I looked up the Dior return policy which instructed me to mail it back to their return department for a refund. I spent $9.75 and mailed it back with a receipt. I did that 10 days ago. I have not been refunded. When I tried to call their customer service number, I stayed on hold for 29 minutes and then they disconnected me without ever speaking to a human. If you want to buy Dior products, buy from a retailer, not through the Dior site.

My order arrived damaged and I contacted Dior and included the pictures. They said they transferred my remarks to "the concerned department." It had been over 3 weeks and I am still waiting.

Missing Package. I have an order on Nov.10 about a Christmas collection for my girlfriend. However, the package got in the UPS local store and lost. I connect to Dior and UPS, and I set up a claim on UPS. And the whole time I did not get anything from Dior, they did not give me the option to resend the collection or give me a refund. Several days ago, I connect to UPS, they said they have already refund the money to Dior e-commence. And I just called today, the people only say she will call to UPS, and there is nothing more. I am really upset about this shopping. And until not I left the message on Dior's website, there is still no one reply to me.

I can’t believe Dior has such a bad customer service!!! There’s no way to contact them. Live chat doesn’t Work, they don’t answer the phone nor the emails. I got the dior foundation for the first time using their “shade founder” and the shade is wrong, my skin turned red after the first use, I wrote them about my concern but they never got back to any of my emails. HORRIBLE EXPERIENCE

Customer service was extremely lacking. First of all the website worked badly and would not allow the transaction through with no explanation as to why then when the order did go through but incorrectly I reached out to customer service within MINUTES of the order and was sent an email by Dior saying it would be forwarded to the correct department (keeping in mind the email route was the only route available at that hour) and since I had not received any indication about a cancellation I reached out to the chat in which I was told it was too late and the order could not be cancelled. You'd figure dior would have improved the DTC channels in order to compete in Covid times but unfortunately their customer service isn't up to par with the most basic websites.