Dior USReviews of dior-us.com

Didn’t receive the couture gift wrap like they said i would & took like a week & a half to ship it out. Pathetic

My order didn’t ship for over two weeks. It may have to do with everything going on, but I wouldn’t know because you never bothered to communicate. You didn’t even need to send me an email, because I kept checking your site to see if you let your customers know you’d shut down warehouses and expect delays. Nothing posted. For sure the last I ever I order from you.

Package took forever to get here, and by the time it got here the cologne just smelt terrible to me and I have to return it. Customer service was horrible to deal with as well. No help at all, tried getting a refund but they said it was “too far along the process and that is have to return it for a refund.”

I ordered product for my son Birthday wanted it gift wrapped instead came in regular package and cologne bottle was broke on arrival paid extra for 2nd day delivery came almost 2 weeks later not satisfied at all

The products in all were a disappointment. Did not meet my need, the container amounts are to small. Mascara was to dry and it does not meet standards of advertisement. The eye brow pencil is so small and fragile. The concealer was not a match based on the name of the color and picture sample. Over all I need to send products back. The samples are a joke, a smear on a small card does not cut it. CHANEL, samples are trial size containers.

Never ever again through the website. Takes a long time. Customer care is extremely bad. No proper expected date of delivery when delayed. Worst retailer.

I still haven’t gotten what I ordered!! I would not have ordered if I knew it would take a month to get!!!!

I received an email that said order pending as well as a pending charge in my account. After a week or so and multiple emails with no response the pending charge disappeared. Then awhile later I get an email that shipped. Poor customer service