Dior USReviews of dior-us.com

Hi,this star was for customer service.

I ordered my products two weeks ago and have not received them

I paid $10 for express 2-day ship.. but my package took 2 WEEKS to arrive. Dior did not refund me of the express shipping fees, nor did they communicate with me to let me know to expect delays. I understand that delays happen, but in those cases, the company NEEDS to communicate, and should also send a refund for the shipping.

I waited 3 weeks for my order and did not know where my shipment was until this week. My shipment still has not gotten to me and I am concerned because it says delivery today but no options for delivery preference. I am concerned about my package being thrown in my yard. I understand under our nations current state things are different YET for 2 straight weeks I heard nothing from Dior about my order.

Poor customer service.. paid for 2nd day shipping didn’t get package till 2weeks later. Very unsatisfied

I understand that I ordered during a difficult time with the impact of COVID-19 but I ordered my package on the 2nd and it’s still not delivered. Once it finally shipped, on the 18th, it got delayed. No updates for 2 days. Last I was updated on UPS stated it was scanned for departure, no updates since. I have no idea when my package will be delivered. When you email customer service you get automated responses that have nothing to do with what you asked. I expected better from Dior.

I waited forever for my package and soon as it delivered it was stolen I never received just wow

I’ve placed my order a month ago and still not received.