Dior USReviews of dior-us.com

I purchased cologne for $114 but i was charged more than $650 because the web said check ur zip code and at the same time my crad was charges. and still i don't know what happened too $300 of my money

It was easy to place an order online but the shipping was delayed and missed the birthday date.

It is my first time ordering from the official US Dior.com. I planned to go to local Macy's store for convenience but I decided to order from the website for an experience. I ordered a set of J'adore perfume bottle and body wash. The set comes with complimentary items including some tester products and gift wrap service. When I received the package, I was surprised by the sturdy gift box and a fancy Dior printed ribbon bow. However, when I opened the gift box, another surprise came in. The seal sticker was still on the cushion paper, but the cushion paper itself was ripped out. It felt so violated, felt like someone had opened my gift. That is not the only disappointment. I started to take out the products. I randomly look at the J'adore perfume bottle bottom to see what is the volume of the bottle. I saw between the stamp and the bottom is a nasty piece of something looks like carpet thread. It is as big as a chunk of the candle wick that stuck inside the stamp. It is very not hygenic. It was a disappointed experience for me. I didn't return the package that I got because I don't know when I would get the replacement and I thought maybe the physical appearance of the items may not effect the perfume. It took a long time for the package to arrive since the date I placed the order. The customer service was also very time-consuming to reach. I called few times to verify my bank account before they can send the order. Each time I dialed 5-6 times to be able to talk to a human. Before I can speak to someone, the system kept putting me to a voicemail. After no reply from leaving a voicemail, I had to call back the next day and went to the same process again. I would love to order more from the website because I feel secured about the authenticity of the products. If even the original high end manufacture delivers a low quality service, how would I trust the company and its other distributors. I hope for a better experience next time and I appreciate the invitation to take a survey about my purchase.

The website is buggy but the products are amazing.

The makeup I ordered was great, and it came with nice little samples. However one product I wanted was out of stock for like a month and a half, and when it did become available, it was as a complimentary travel size. Also, I sent a few inquiry emails, and Dior took a little long in responding, which delayed my ETA by a day. The experience left a little to be desired, but I would order from them again.

I received a shipping confirmation email for my order. When I clicked the "Track Package" button in the email nothing happened. I called customer service and was told my order had shipped but they were unable to locate the UPS tracking number. The package was supposed to arrive in two days, but was a day late. Everything I ordered was there, but it was an inconvenience having to call, and having it delivered late.

Have made about 3 purchases online in the past year. Each time has been small items; brow pencil, mascara; etc. The packaging is so elaborate and fancy, it is such a waste of money on your part. From the box, ribbon, tissue paper, samples, you cannot possibly be making a profit! Let alone, wasteful. It is not only dumb, it also is bad for the environment.

product is great but paid for over night shipping & took 4-5 days to receive it