Dior USReviews of dior-us.com

Website has bugs preventing conclusion of transactions

It took 2 days to be emailed asking my address that was already entered when I ordered the product initially.

I wasn't even able to place an order online, was having some difficulties with the website had to call and didn't receive confirmation email until after 24 hours.

Products are great but their customer service leaves a lot to be desired. I tried contacting them via email and phone and to this day I haven't heard from them.

Shopping online on Dior gives a great experience with some selections of additional samples on the house. My issue was with shipping. My product came A day later than expected. The packaging was exquisite with the exception that one of the plastic holders for a perfume was cracked but the fragrance set was still intact.

I made 3 seperate orders for Christmas. 2 of the 3 boxes did not come with the new Dior box that had Dior in gold and Ted ribbon with the red Dior emblem. One box did not have my 2 free sample that were supposed to be included . These were gifts and it was very disappointing to see that they didn't have the Christmas packaging as it was shown on the website .

I bought a candle in part to get the free Dior shield that they advertised as a free gift as part of their packaging. However, it wasn't in my package. Also, it's a shame that they're discontinuing the candles. Tsk Tisk.

I tried to call customer service number several times to stop my order day after it was placed before it shipped because person I was buying perfume for changed their mind. I did not reach anyone and left a message with order number , request to stop order , and my return phone number but received no response. The order shipped and I did have to pay for return shipping ( and wait at post office in huge line) which could have been avoided if customer service had responded and I could have cancelled the order.