Dior USReviews of dior-us.com

I don't usually write negative reviews about my online purchases, let alone about DIOR, because I love their customer service. Their products, especially perfumes are awesome. However, I don't know what happened to Dior service this time around. I ordered one of the Online Exclusives Fragrances to cheer myself up during this whole health crisis, but I am sad to say that I am so disappointed with my experience. The complimentary travel size samples were missing in my package and I didn't get the beautiful Dior iconic gift box. What a bummer!

I paid for 2 items and only received 1. I called and was told they would investigate fed Ex as to what happened.!! It was not a delivery problem!!! It was a filling the order problem. I WILL NOT ORDER FROM THEM EVER AGAIN !!

I sent an email request a guideline regarding returning a purchase. No one has got back to me. I’m frustrated.

It was the worst experience of my life I had received the package and inside the package the bottle of fragrance was cracked and leaking Christian Dior said that it had something to do with UPS and UPS said that it had something to do with your show I still don’t know what where and how is this going to be fixed

The makeup palette I ordered arrived poorly packaged. Not even bubble wrapped, just thrown in the box it was mailed in & I selected the complimentary gift wrapping option.

Hi! First time I ordered with Dior. Eyebrow pencil not what I expected. It already broke and also..didn’t receive promotion samples chosen at checkout. I know at this unprecedented time, this seems trivial. I am answering honestly. Stay safe and healthy, Best Regards, Laura

I had to send an email before recieving my package. I paid extra to recieve it earlly as well.

It’s been two weeks and have not received my makeup yet.