Dior USReviews of dior-us.com

When you shop at Dior, you expect exceptional customer service and attention to detail. As it turned out, one of the products I ordered from the website was not available due to being discontinued. Why was it on the website then? I did not receive any notice that this product was not available. When my order arrived and the product was not in the package, I tried to contact customer service. An e-mail explaining the problem took almost a week to arrive and took several e-mails on my part in order to even get a response. I attempted to call customer service during this time-no one ever answered the phone and the voicemail was even full on one occasion. I do like Dior products, but I don't think I will be spending my time or money on Dior again due to the poor customer service experience, there are other high quality cosmetics available.

I paid extra to receive my package in 2 days. I received it in about 10 days. I called several times, costumer service is never available, left several message, got one call back that I couldn't receive because I was busy, left more messages after that, no answer, wrote an email and finally they shipped my item. Unacceptable to pay extra shipping to have such poor outcome. Needless to say I returned everything because I no longer need it. Didn't even kept the sample because I was so upset.

I have no complaint about the primary item that I ordered from the website, it came as ordered and relatively promptly. But the promised samples were not included. My big beef was that I had a question about another product, and there was no customer service number to call to inquire. I was required to use an online email box, and it took their customer service more than a week to get back to me. Huh?

Took 5 days to process.. Next time I'll go to the mall

This is my second purchase of a Dior colgone this year and the second time I have been dissopinted . I purchased Dior sport for men back in June and it didn't keep it's fragerance on me for long. And I went through it considerably faster than my other cologne. Fast forward fall I purchase sauvage and it smells different than the tester I used to pick out this scent and it doesn't last long on me as well like the sport. So I guess I'm wondering of it's my body chemistry and Dior or just Dior. Just dissopinted on lasting scent with both.

I have left several messages (voicemails & emails) about Dior Diva program. It's ending and I want to make sure they have all my receipts to send my gifts. I realize they are busy but I haven't heard one word and it's been over 30 days. The worst part is there is no one else to contact. I would like to take a moment and compliment the service I received from Gita at Willowbend Mall in Plano, Tx. I am disabled so I have to order all my products, the bad part is sometimes the skincare regimes can get a bit tricky. One day I called to ask a question she answered my questioned and much much more. She sent me free samples to make sure I'm using the right products. She even gave me her cell number and I had to call it one day when the samples arrived and she was just the friendliest person ever. I don't know if you do anything extra for your employees but deserves something. It's not everyday someone in my position finds someone like her.

As I write this review I still have not received my purchase. I am not impressed.

A friend of mine told me About Bois D'Argent. I looked for months to find it in a store to sample it but none had it. I watched YouTube videos saying how good it is. So I ordered it online. The purchasingp process was easy. The packaginga nd delivery including the gifts were some nice special touches. However I was so excitedt to get my special edition, high quality perfume. The smell was good, nothing to special but I liked it. What I hate is that the smell is gone after like 3 hours. I haven't even gotten a compliment on it. I have gotten more compliments on myw Walgreen parfumes