Dior USReviews of dior-us.com

Speaking on phone was no problem but the hassle had to go through to simply exchange a fragrance was troublesome, especially when I ordered one fragrance and the wrong one was sent to me. Obviously not my fault. I couldn't exchange it in store and I had to find a UPS to have it re-shipped back so I had to spend money to travel into the city to find fragrance from a store and money to travel to a ups near me to have the incorrect fragrance shipped back. All this because I needed fragrance for a wedding I was going too. It would have been nice to have my hassle mitigated in some shape or fashion by a discount, but none was offered. And I shouldn't have to ask especially when paying for a top of line experience and quality ... the fragrances do cost $200 plus, but hey, it is what it is.

The products I ordered were unavailable and I did not receive a notice until a contacted cutomer service a week after I placed my order. Two weeks later I received the notice that my order had been cancelled.

I've been using Dolce Vita for years and always had a good experience but this time unfortunately is not working. The fragrance still the same but, didn't last more than 3 hours.

I ordered several skincare products on the dior official website, but the system kept telling me that my zip code was wrong. I have used the same zip code on many websites but only dior website didn't accept that. So I asked my friend to order for me, and I received the confirmation letter telling me that the order was successful and the order would be delivered on April 12th (I ordered on March 29th). So I waited but I didn't received my package on the day. Then I checked my account, it said that my order had actually been canceled, without sending me any cancelation letter. I have never given any negative comment on anything before, but I feel very disappointed for the whole ordering process.

Paid for 2 day shipping and received the order 4 days later. Will not be purchasing from them again

It took several tries and two phone calls to customer service just to complete the order online. When submitting my order I received a message that one of the items was not in stock; but it didn't tell me which item. After a call to customer service, I found it was one of the free samples that I was offered. Later that day, the customer service rep called to tell me that the item was now in stock and I could complete my order. I tried to do this and received the same message again. After a few more tries later that day and the following day, I was able to get past that point in the order. However, when I got to the screen where you enter your credit card number, I got a message that my billing zip code was incorrect. I checked; it was correct. I called customer service for help only to be told that it was my problem, not Dior's, and that I needed to call my bank (I had just used this card on another website and didn't have any problems). I used another card and was able to complete the order. Then a day after making the order, a rep called to tell me they couldn't ship the order to a PO Box. All this to purchase a bottle of perfume. Is it worth it?

Hard to get them on the phone. Hard to get information. Love their product. Hate their services

No one asked the phone during business hours, you have to always leave a message and wait for them to call back