Dior USReviews of dior-us.com

Placed order online, got a phone call they placed order on hold until they can verify shipping address. I checked online and I had input everything correctly, called back the number and they barely confirmed my address before acknowledging and reinstating my order - what was that?! Wasted a few days. Then I get a pdf receipt for my purchase via email with no tracking info, so was unable to track my package. At the least there should be trackig info, like every other online shopping experience. For the price I am paying for their products, Diors online shopping is horribly managed

I called 800 number took them two days to call back I needed some information on a product that I use years ago and loved and was interested in getting it again and she was of no help whatsoever could not answer any questions and was off-putting so I ended up ordering the product anyways but wish I had more help with my question. If you're going to work at Dr you should have the information readily available or know the products or get someone who can answer questions

transaction failed on Dior's end not mine. Will find other outlets to buy from

Both the product I received and the shipping were disappointing. I ordered a single tube of lip gloss (Dior Addict Fluid Stick - Nourishing Lip Fluid Wet Effect - Milky Pastel), which took about 10 days to arrive. The packaging of the shipment was beautiful, but astoundingly wasteful. The gift box, which was nestled in a larger corrugated box, was so large that many, many sheets of folded tissue paper were included in order to keep the lip gloss positioned nicely in the box. By the time I had unpacked the shipment, my wastebasket was overflowing. All of that for 0.18 ounces of lip gloss! The real disappointment, however, was the product. Upon application, the gloss seemed very watery rather than nourishing. After just a few minutes it looked and felt as if the water in the product had evaporated and there was almost nothing left on my lips. Im definitely not a fan of the formulation of this product .

I paid for 2 day shipping ordered on a Tuesday and received it the following week on Monday. Called cs and basically rep said 2day shipping not guaranteed and website doesn't specify that.

Was really excited for this polish... however, was very disappointed... it didn't even come close to brightening/whitening my tips; infact, it almost enhanced the yellow color of my tips :( But, on a positive note... I will say it did make the rest of the nail better.

I was disappointed with the mascara I bought. It was supposed to help make my lashes look fuller, it did nothing. The brush is way to small and didn't help to maximize my lashes at all...

I made an order online but they needed to confirm my card and information first, which is fine. But I missed their call and when I tried to call them back no one answered the phones. So I tired again later and still no one answered. I tried the next day and no one answered. Finally after three days of trying I quit and found another product. I finally got a call back and I cancelled the order. You guys really need to work on your customer service.