Dior USReviews of dior-us.com

Order took forever to ship , did not include samples and also was not wrapped as a gift

I called customer service immediately after receiving to report that my order was missing my Joyeuse lipstick. She seemed to not believe me and suggested (ridiculously) that I take a picture of the two I did receive and forward it on to customer service. That UPS and Dior would be notifying me. Fine. But I assured her that my box was very much intact and not damaged. However, the two lipsticks had been thrown into a box with very little packing. I understand we are living in a different time and corners need to be cut but this was not what I’ve come to expect from Dior. I am a long time customer and very much disappointed.

Didn’t expect Dior US is going to be not my number one choice when purchasing perfume. Their customer service is very rude, they don’t treat customers with respect! No one there is trying to help you with an order you placed, not talking super expensive perfume you purchased. They don’t care about you as a customer!!! Shipping takes forever to get what you purchased, 10 days after purchase date, I called because there was no signs that my perfume would ever get to me. I got Ivette on the phone who seemed like she was at the night party and I interrupted her with my questions about my order that isn’t moving. Overall experience with Dior and especially Ivette “the manager” there is unsatisfied and unexpectedly horrible! I don’t recommend anyone dealing with them. Unless whoever works at the headquarters hears me out and improve their customer service quality!

This is my second attempt at getting my wife a birthday gift. The first time I made an order and did not receive a tracking number. I called to get an update on the tracking info after about a week. The next day I received an email stating my order was cancelled. I called to see what happened and they said I based on my call my order was cancelled. I let them know the words cancel never came out of my mouth. I asked to please reverse and move forward with the purchase. She told me they could not. I would have to reorder the item and wait another 10-20 days.

Never have I ever had such a bad experience with Dior! I have always loved purchasing items from this company. Always the highest of service. False advertising of gift wrapping and when I didn't receive it and questioned it, was told it was based on a case by case matter. Not happy.

I was excited to order as I like to indulge in luxury shopping. Unfortunately I was vastly disappointed. Upon receiving my order, as soon as I opened my package I was astonished at the fact that my item came open and out of the packaging. Due to the unforeseen and unfortunate events of the pandemic, one has to take precaution. For the time being I will not be ordering again from Dior.

I was charged twice for my orders said something been going back and forth with you guys still haven’t received my money back even though I sent screen shots..

Ididnt receive my package which was missing…