Dior USReviews of dior-us.com

UPDATE: I was assisted by a customer service staff that shared my story with a manager and they eventually gave me a refund. I have had by far one of the worst online-shopping experiences of my life with Dior. I purchased 4 Rouge Dior Liquid lip stains in one order and-- after receiving and gently testing-- decided that the texture was just not for me. I put everything back in the original gift box, filled out the return form listing numbers and description of all 4 lip stains and made sure everything looked alright before returning, which I paid for by the way. Upon seeing the refund amount, I realized it's much less than I paid. The customer service staff, whom I talked to on the phone, told me that I only returned 3 items, not four: "That's what it says, Ma'am." This is just unreal, to the point that I don't care about the money as much as I care about what a strange claim this is and how I have no way to prove otherwise. I did not keep a copy or picture of the return form I filled out. Besides, I spent half an hour looking into my stuff at home making sure I did not accidentally missed that one mysterious lip stick. It's been so frustrating. Another (in my opinion) unacceptable thing about Dior's service is that they never sent or updated the "orders" section of my account with the refund receipt. I only got a confirmation of my return with the total amount. So when the customer service staff was telling me that one of the lip sticks was missing, I did not even have a reference. Why recommend signing up for an account if Dior's not even going to provide clear order information?

This is the third time I have ordered from Dior. My previous experiences were far better. I ordered almost $400 worth of perfume this time. I was supposed to receive a special gift with my order. Since they had called to verify one of the orders, I explained that I had had trouble with the code, which I was to include to get the gift, and asked if I could do that over the phone. They told me to use the code for a future order. Since my order contained gift items, I went ahead and verified it. I was a little disappointed, however, that they were unwilling to accept the code over the phone.

1. the membership webpage is always unable to use 2. the out of stock message sent after requiring confirmation of the order

My parfum took to long before shipping. In today’s world things need to be a lot quicker. Beautiful parfum though. Just took to long to recieve

I can't believe I spent so much money on make-up. My daughter urged me to do it. I don't think it is worth it and won't be ordering DIOR AGAIN. Not Dior's fault ....perfectly good make-up.....but I am usually more careful how I spend my husband's hard-earned money. I'm feeling very self-indulgent and GUILTY!

Product is fine, but far too much packaging for a small tube of stuff.

I had an item on wait list, and I was never notified when it was available.

The website was easy to use. I placed my order easily and was expecting to receive it in a timely manner. Customer service kept contacting me to verify my order by email and voicemail mail, stating they would not ship until order was verified. Needless to say, this was rather disconcerting. I felt as though I had done something wrong, by simply placing my order. Granted it was my first order but I don't think it justifies holding my order until I verify that I placed it. Especially since It was not a high value amount. And, the email request for verification i received was somewhat ambiguous. I thought it was spam the way it was worded, so I called to make sure it was real. I verbally confirmed that I did indeed place the order and I continued to receive calls after this. And as a result of this delay, with the multiple contacts for verification i did not receive my shipment on the date originally scheduled. It would have been easier just to go to Macy's to make my purchase.