Dior USReviews of dior-us.com

At first I absolutely loved the waterproof mascara but just in one week it went bad so for that I would not recommend it.

Very poor customer service - there's absolutely no feedback on phone inquiries. Completely disappointed.

I enjoy using Dior skincare but this time I bough Dior Snow skin care and It make my skin breakout (red) and irritated (use one time). If you have an allergies to Fish product, you should not used Dior Snow skin care line. I told the beauty consultant that I have sensitive skin and she said I can still used it, "it made for sensitive skin people's". I guess not, since I when to Macy and ask and the other beauty consultant said that lady was wrong for saying that to me. From now on, I stick to my Dreamskin, it never led me down. The worst part about ordering Dior directly online is that I have to pay for shipping to return it. It cost me more money out of my pocket and hassle than what it worth. From now on, I'm going to buy Dior at Macy instead. At least they have free return (hassle free).

My order was cancelled and no reason was provided. The costume service told me that I have not been charged but I was. Then costume service said it takes a while for the refund and whatnot. Don't tell me I was not charged and charge me then tell me to be patient. I expected so much more from a brand like Dior, but it has been disappointing.

Dior cancelled my order because it was out of stock which resulted in my not being able to get the gift I wanted to get my mom on Valentine's Day, however, what actually bothered wasn't that but rather the fact that I wasn't refunded until about a week had passed and ONLY after I called customer service during which call the person on the other end told me that I HAD been refunded and that it was a problem with my bank...I hadn't and it wasn't my bank. I was literally looking at my bank as I heard a "click" through the phone and then, magically, I was refunded. So, either the refund hit my account in the seconds after I was told that the refund had already gone through OR (and I think this is a lot more likely) someone simply hadn't done their job for a week (not necessarily the same person) and then proceeded to bs me as they "clicked" the order through...Not happy at all with this kind of customer service.

It was very strange that my order was placed on hold until I provided, in writing, my billing and shipping address. This is not common practice. I thought the email I received was a scam (especially since the website is not secure). These are two reasons I will not be shopping on this website ever again.

I've placed an order online. Someone from Dior called me the same day to verify my shipping address / phone number and told that my order will be on it's way shortly. At the beginning of the next week I've got an email saying that my order have been cancelled due to product unavailability. Unacceptable.

I got my package after 16 day of my order. I just tired of waiting for my package. I recommend do not buy online.