Dior USReviews of dior-us.com

It was my first time ordering from Dior. And surprisingly It was the worst experience ever. I am so disappointed with my experience I had to encounter. I ordered a perfume set for my fiancée Saturday May 2nd 2020. I payed for 2day express shipping. I also ask them that I will like to send a note message with the gift. And I specifically ask for their complementary gift wrapping that they offer you on the site. I didn’t get a tracking number the following Monday after I place the order. So I call and ask them about it. After giving them the site order number the customer service lied to me telling me that I would get the order Wednesday. After waiting at home for the order all day Wednesday, I didn’t receive it. I call them that same day. And that’s when I found out that the order wasn’t shipped out. And that I would receive it that Friday. They also promised to refund me back the $9 for two day shipping I still haven’t received it. Finally I receiving the package that Friday when I open it I also noticed that they didn’t wrapped the gift that I ask them to. Neither did they send the message note with the gift that I requested. It was just a horrible nightmare. I will not order from Dior again!!!!

I ordered a present for my mom and payed for second day shipping. When the order came in. There was nothing but the free samples that come with what I ordered. The actual thing I ordered didn’t come in. I called customer service and they said there was a problem with keeping or something. They did refund the money. They did not tell me about the problem before the package arrived even thought they knew.

i continuously contacted dior to cancel my order right after i ordered it because i ordered a foundation that was too dark. they kept ignoring my emails until they shipped the order and it was too late for them to cancel. now i can’t send the order back and get a refund because of covid. they knew what they were doing.

The sample is not complete, but my eyeshadow and small lipstick

Amazing, super fact and nice free gifts!

So disappointed. Arrived late and they didn’t wrap in the gift box for Mother’s Day like last year even I placed my order 2 weeks before Mother’s Day. I’m unhappy this time.

My first order was great and fast ! I ordered the same thing ( Dior Jadore Mother’s Day gift set ) and it was such a bad experience . I was nails all the bonus items but not the actual gift set . Called customer service and they couldn’t give me a clear reason as to why . My Mother’s Day was ruined

My package was never delivered In time for Mother’s Day and never delivered at all! my package got to the post office 10 min from my house and I received notification that it had to be returned back to sender. When I contacted UPS they told me I needed to contact Dior to see why it was sent back I still have yet to find out why it was returned and 135$ down the drain I’m waiting for my refund and I was not able to purchase another Mother’s Day gift I’m beyond disappointed and upset at the service I received.