Jess D.
My experience with Dior has been…
My experience with Dior has been horrible! I purchased sneakers before Christmas time and had followed up with them multiple times about the return because it was taking so long but apparently their policy is 14 business days because they have to inspect everything. I’ve never seen a company like this but they blamed it on the holidays. I mean other stores are the same being short right now but they do not need 14 days to “verify it’s their product” I finally got an email today exactly a month later that they rejected my return because “the sole was dirty” I had not ever worn these shoes only to try them on for less than a minute. And I told them this and she asks me where I tried them on and I said my living room floor which is clean! After getting nowhere with anyone I asked for a manager who was in a meeting apparently. She did call back but leave no message and when I called back was in another meeting and they asked what was a good time to call me back. They never did so I called again. The manager who I spoke to told me they are not changing their mind on the decision. I had no proof of what it actually looked like now and what they were seeing because i know what I returned to them. I had brought these shoes in to a boutique to return because they carry the same shoes. The boutique mailed them back to Dior and Dior received them on December 22 two days after I went to the boutique to return and just now telling me they are returning them back to me because they failed the quality control. I said do you guys just not do returns because they are brand new! I was so frustrated and upset because I’ve never been treated so badly and I never complain or even write reviews! This one definitely needs to be known so it doesn’t happen to someone else. The manager told me online is different and has different standards for returns which is ridiculous. Where can I return things in person? I already commuted into your one store in Boston. I said so if it was in such bad condition why would she have taken it back in store? They’re probably dirty from sitting in your ware house for a month! Nothing makes any sense they just do not want to give you your money back. An order before they had previously double charged me, and another order was not sent the way it was advertised but they had the nerve to tell me I did not send the product back in good condition so they cannot process my return. The first person I talked too couldn’t even tell me why it was rejected. I asked for a reason and she couldn’t give me one. Apparently everyone knew about my case because I called in multiple times yet no one would even see my side just say “sorry I understand” and they do not or care. It’s funny they already shipped it to return to me yet it took them a whole month to even look at it when I sent out. I had ordered something after and they sent it immediately. They will take your money in a second but refuse to return it. This store is a scam. They will make you feel like you are wrong. Apparently I needed to take picture of the shoes before I sent them and wish I did because they accused me of wearing them. Iam now out $1100 because they told me my shoes were worn when I know I never wore them. Like someone else said it’s your word against there’s and they don’t want to give you your money back. Please do not buy or support them, I never will again. Horrible business.