Dior USReviews of dior-us.com

Had a problem with one of the products I purchased and am not happy with it not being settled immediately.

The site should explain upfront and clearly, that it works ONLY with Microsoft Edge. It took me three attempts to wrangle that piece of information out of support. Further, Dior does not ship to a Post Office Box. Why not? Everyone else does. That said, I love the mascara.

Love the colors but it’s drying to my lips

My lipstick was damaged intransit, but I did not send it back because I did not want to pay for shipping.

I used to order from Dior.com frequently in the past, but I just ordered from them again in for the first time in over a year. Their website is giving a lot of grief during checkout so I usually just give up. The address page keeps reloading instead of continuing to the next page. It would erase my address or phone number or insist I was in Canada (I've never ordered from Canada, I've never even been in Canada). This time I finally decided to checkout as a guest and it was still quite difficult, but it was easier. If the items I wanted were available in other stores (Saks, Sephora, etc) I would have not insisted and wasted at least 30 min to go through checkout nightmare. Also, Costumer Service is a bit of a unicorn, near impossible to find someone to help when you need. Sometimes they'll call you back if they fell like it, but don't count on them.

The packaging of my order(Diorissimo-Eau De Toilette) was exceptional and beautiful. I was resistant to open it, as I enjoyed just looking at it. Made me feel special. After carefully opening the gift box, a beautiful glass bottle emerged, accompanied by samples of other products. The product itself, is not as intense as in the past. The aroma is very mild, evaporated very quickly. It does not linger in the air or on me. Nobody can smell it on me. I had a different experience in the past. I used to buy it in the Dior Boutiques in Europe. I assume, that it evaporated sitting in a warehouse or somewhere. Overall, my experience with DIOR, was always positive. This will not change my admiration for the brand. Thank you

Packaging and delivery time was great. However when ordering I wanted the cologne but was delivered a spray. Just because it’s too much hassle to return, I’ll keep it but will not order online again. It’s unfortunate, I cannot go to a local DIOR store to do a return.

The perfume and lotion were in a gift box (Mother's day gift box). I purchased this as a gift to take overseas for my mom. Unfortunately, the box was busted in all 4 corners. I think it was due to stuffing all the little items and free gift and a bunch of papers in the box. The box looks really awful that I won't be able to use it as a gift.