Dior USReviews of dior-us.com

I had a terrible experience ordering direct from Dior. They promised twice to cancel my order since they had an incorrect shipping address (website does not verify profile addresses) and still the order was shipped to my previous address. When I contacted them after I received the shipping confirmation, no one responded to me. I then tracked down the package, only to find out they had charged me the full amount but only shipped one of three items. When I called back, they said they need to place a claim with UPS, even though it was clearly a fulfillment center issue. To date, I’ve received no refund and will probably have to dispute the charge. Worst service ever.

Item missing not feedback

The payment went through when I placed my order then the money went back in my account so I assumed they didn’t have the items but a week later the payment went through again and when I checked the tracking, it said it was on it’s way. A week later, it said the items were returned. I had to call and find out why it was returned and I never got an answer but they did refund my money. Still not sure what happened

I ordered a gift for my neices birthday and it was not gift wrapped and her name was not put on the (To:) my name was there the (sender) this is unacceptable!

I was supposed to receive something I ordered on May 15th and that didn’t happen and when I called, the person I spoke to was not terribly helpful. So I still don’t have my order and have no clue as to when I will receive it. Thank you

I have used your Diorskin undercover concealer for a long time. Since it was discontinued, I called to see what color in your new line would match. The color that was recommended to me did not match at all and on top of that you don't even provide a return label. I will never order from Dior.com again.

I placed an order for the first time at Dior.com and the experience was horrible. I buy all my perfumes at Macy’s and this time I didn’t because I wanted to try Dior.com, I regret it. I don’t think I’ll ever buy anything directly from Dior again. I was so exited opening my box when I saw that I had received the wrong perfume. I contacted them by the next day and I had to send an email and four days have passed and not even , we are working on it. I was reading reviews and they comment the same problems as far as bad customer service . I don’t think is a reliable website . I’ll continue buying at Macy’s.

First I would like to thank anyone who is working during this time of COVID 19 -2020.Family time is precious so my heart is with you .Now to whom it may concern my family is also important to me especially on Mother's Day during a time that we can not go out especially having underlined issues.I trusted your company Dior.to deliver a mother day gift which was never deliver which brought me to tears,I requested a call back which I never received .I had to call you back only after I received email letting me know I would get a refund in 7- 10 buss days because you realizsed something went wrong.I advice you I did not want my money back but what I had order all that was said to me is that you could send me samples.Samples are not gonna replace a mothers day gift. I trusted your company. Ours precious mother's they can not See us or hugs us right now,I hope you can you see how important that gift was at this time.Now had it been another time I can understand things do happend but not NOW during this time I would hope you would care more even just to call back !!! I hope this messages gets to the president or vice president of Dior the company that I have always loved and used.