Dior USReviews of dior-us.com

My item was shipped very late and reached 5 days of expected delivery date provided at the time of checkout

I ordered a perfume for a gift. The site said it would be wrapped in a gift box with a note. It said what I would like on the note so I typed in my message. There was no note! 😡 plus it asked me to choose 2 samples to be mailed to me and they didnt send those either!

Too pricey for what you offer, nail polish came in very sm bottle

I got it for my boyfriend and he didn’t like it that much.

Great packaging but the fragrance was not what I was expecting.

The ultra star shade is too orange for me. I was expecting red. Is there a way I can return somehow and exchange for a shade that is more red? I own 999 so I was looking for a new red shade. Thanks

The colors look pretty in the case but are too shiny.

I'm not impressed. I ordered a box gift set. Excessive packaging and the items are still damaged. The lotion was in tact. The large bottle of perfume is leaking around the top, though the bottle is still full...just seems to be loose maybe from whatever happened to cause the small 5ml bottle of perfume to come open/brake open in shipping and be empty upon arrival. I then submitted an online request to have the damaged/empty 5ml bottle replaced and was sent an empty sample sleeve (just the paper that surrounds a little vial of perfume), AGAIN it was just the sleeve with no sample in it with a TON of EXCESSIVE packaging. Then, I called customer service and they acted like I was a crazy liar. I had to explain it multiple times to the same person who then asked for pictures and batch numbers, so they could send it to the quality team for further consideration. I sent in the photos and did what they asked, and currently their "quality team" is looking into it and will render their verdict in 3 to 5 business days, or they may request more information and drag this out forever. At this point they should have just sent me a return label and exchanged the package or fully refunded me. Ladies go to the department store for your perfume purchase. Dior mail order processes and customer services are not good.