For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Cosmetics & Makeup · New York, New York
Excellent
Cosmetics & Makeup · NY, New York
Excellent
Cosmetics & Makeup · Gouverneur, New York
Excellent
Cosmetics & Makeup · Brooklyn, New York
Excellent
Showing 1,546 reviews with 1 star · Clear filters
Eliza
I contacted them as soon as I placed my order because I just realized it was ordered to the wrong address, they said they couldn’t do anything and I then asked them if they could cancel it which they said they could not do.
nealy C.
I had defective product and when I called the person was unhelpful and rude.
Obadat M.
Did not get my gift wrap, did not have a choice to select samples, bad customer service!
Nguyen H.
I am really disappointed about Dior customer service. I bought a lipstick and used a code to get a gift, the gift was shown when I paid but when I received the exam I didn't have it, I called dior customer service many times but got rejected and didn't like it at Why am I not given a gift? My friend had the same situation as me and my friend called them with an uncomfortable attitude, cursing, and then receiving gifts sent after the order. I just asked gently and wanted to know why I and my friend bought at the same time, the same code but I could not. I feel ashamed when Dior customer service solves such problem. a world-famous brand but working unprofessionally and defrauding customers.
De Almeida Costa C.
Product wasn’t available and I only was not advised got a delivery with only samples that ruined the birthday present to my wife, product wasn’t available and was I just advised when I got in contact asking why the product didn’t arrive. And if was not enough it’s been 1 week and i did not get my money back yet. Terrible experience will never buy or recommend buy from Dior website anymore.
Calderon Carmen G.
They never helped me when I needed assistance to change shipping details. My purchase ends up returned in the store.
Sad D.
Ordered 2 products and only received 1 of 2. Requested gift box and tissue and that was missing. Called customer service 3 times and it is still not resolved.
Gilmore J.
This is the SECOND time the site has canceled my order and refunded my money!! If they don't want to sell product, they should take the site down!!!