Dior USReviews of dior-us.com

Hi, I really don´t know where to begin, as I am still very upset about my experience with Dior. I thought I would purchase direct from the Dior US website, as I buy buying a gift for my brother for his 30th Birthday. He and his wife had just found out that they were expecting their first child, so I thought I would send him an extra special gift. He was visiting the states with his wife to see her family, and spend time with them in Las Vegas, so I opted to choose Dior US to buy his present and send to him directly. I selected the gift and proceeded to fill out the payment details and forms as requested and received and on-screen confirmation that my order was placed. A few days later, my sister-in-law called me to see what had happened, as it still hadn´t arrived, so I called the customer service line (from Spain – which cost quite a bit, as I was on the phone for 10 minutes to an overseas number). I spoke to a lady called Katty, who at first couldn’t locate my order, even after giving her all the details. Eventually… she located my order, and stated it was cancelled the day after the order was placed. I then went to check my emails and saw I had never received any emails from Dior and thought maybe my email address was incorrect (but I got a request to write a review on Trust Pilot, so it was correct). I asked her, why wasn´t I contacted to explain or be advised that my order was cancelled then I could have made alternative arrangements. This was now the day before his birthday, and the gift should have arrived 2 days before. She apologized, but I was still very unhappy about this, one, for using their website. She also explained that the order was cancelled as I had used an international card, (it’s money, why should that make a difference!!) and because I was shipping to a hotel (the gift was being sent by FEDEX, so again why would it make any difference!) I had previously spoken to the hotel, who confirmed that they were happy to receive his gift and deliver it to his room. Dior should put a note on the payment page, that should explain you can´t use international cards, not just in the questions page, and there also should be an email procedure in place to explain if your order has been cancelled and why. All in all, I’m not happy with the experience. I was looking forward to doing the same thing for all future family birthdays and events, through the UK website, but I have lost all faith in the company, and will most likely not purchase any further products from them.

I have not received my product yet!?!

I have to start by saying that I really wanted to have a great experience while making my purchase through Dior.com. This was my first purchase made directly through Dior headquarters. But I have been a loyal Dior Beauty customer for several years now. I use their entire skincare line as well as foundation, powder, lipsticks and even suncare products. Most of which I have purchased through Macy’s, Nordstrom’s and Sephora. This time I wanted to treat myself by receiving a Dior packaging with products I was stocking up on. Unfortunately, I never received the package. UPS confirmed my delivery which I signed for using their UPS My Choice feature. I live in a private residence and have never had problems with packages disappearing. So you must understand that when I signed for it online I never would have thought there would be a problem. I reported my problem to Diors customer service and they said they would open an investigation. They unfortunately could not move forward with it because UPS declined opening an investigation on their side saying they are not liable for missing packages through their My Choice option. So here I am with out my order of over $160 dollars and without being refunded for it. When I called back to Dior and spoke to a supervisor she said nothing could be done. That Dior was also not liable for my missing package. I have to say everyone in customer service was very professional, which is why I am giving two stars on this review. But I am very disappointed that a company as prestigious as Dior doesn’t have any protection for its customers. There should be records on Dior’s end of my calls and complaints. I am submitting this review in hopes that something could still be done. Thank you.

I was not able to make a purchase, unfortunately. It would be good if the store accepts non US cards going forward.

Makeup delivered broken eyeshadow after expedited shipping. Customer service woman Chloe was little help, and seemed to know very little. Foundation was same I’ve had but different shade. Seemed to be old or not same consistency as my other two orders. Dissatisfied. Chloe said I had 30 days to return. I had to ask about packing and return address. Asked if I’d be refunded my shipping charge. She didn’t know. I asked her to call me back after she found out. Said she would, never did. Then two days later I get email about ups return packing on its way, which never showed. I through make up away and ordered Bobbi Brown.

I placed an order, only to receive an email the next day informing me that my order was cancelled with no further information about why my order was cancelled. I had to call Customer Service to find out that the set had been out of stock for a while. I'm not sure why it was still listed on the website nor why I was allowed to make the purchase to begin with.

I placed an ordered on Aug17,2018 I received my package on Aug31,2018 very slow and when I emailed to customer service, there was no reply, response. This is my first time ordering from Dior website and I’m very disappointed. Will never order from Dior again.

So I ordered late at night,my stupid order doesn't seem to go through so I re-enter my order,way later get email confirmation, same order twice,so I panic $80 and haven't tried product, so I email them then call early A.m. tell me sorry order shipped ( guess they got 24/7 shipping) so way later get product not even close to a match on color but where my money?!