Dior USReviews of dior-us.com

Couldn't buy from the website due to payment issue, and the same payment method used with another supplier it was successful

I thought what I ordered blush 801 was close to blush 553 which is what I use and can’t find any longer. It’s not

The experience shopping on the cosmetic & fragrance side of the website was great. It took 3 days to ship and another few days for ground delivery. With the amazingly attention to detail in the packaging, the 3 days shipping time can be justified. I cannot speak fully on the fashion couture side website ordering experience. My order had to be canceled since their protocol requires an image of my passport which I found odd since my credit card billing address is exactly the shipping address. I did not feel comfortable sending a passport image across the internet so the order had to be canceled. Also, I did not find out about the hold up on the order until I phoned in to inquire shipping status.

I never received an email with the tracking of my package. I had to call 3 times. Twice I was told the system was down. I was told I would get a call once the system was back up and running. Never happened.

I didn’t get the deluxe sample that was supppsed to come with my order. Otherwise, packing was beautiful.

I bought two bottles of perfume Dior ever forever and you didn't even send me one sample or anything it says if you buy over $100.00 Dollors you get small present

Could have been better. I was more than happy when I received my order but I did not get a confirmation email stating that I had paid for it nor did it tell me when I should expect it.

It is sad to know that Dior neither covers the cost of returned shipping cost nor allows to drop off returns in the nearby shop for the purchases made online.