Dior USReviews of dior-us.com

No gift wrap box as what said in the details and the packaging is a mess! Poor service!

The lipstick was broke on the top.

Firstly I had an issue with the complimentary travel size that was not included with my order over $100. When I called in about this issue (4 times to be exact) I was told I would receive a call in 2-4 hours the latest 24hrs for it to be mailed out to me. I never received a follow up. In fact, I was told yesterday that a manager would contact me to resolve the issue. Again, I’ve heard from no one. I have spent over $3,000 with Dior in the last month. Also package arrived with contents opened (box that houses lipstick) and was not gift wrapped as selected in the original order. I would expect this from a low budget merchant but NEVER a high end boutique such as Christian Dior.

I sent the product back. It looked completely different applied than in the picture and wouldn’t stay in place.

bad packaging and even lied on the website. Checking out was hell kept declining my card.

I did not receive the product.

I should have post this review way back but better late then never. My order No. 1294839 did not arrive. So like every other normal person, I did what I can to locate it. I first contacted customer service. Their answer to me was reassuring to say the least. The promise of sending me a replacement while investigating the situation with FedEx. About 5 days later FedEx personnel came, asked me 2 questions. 1 “did you check with neighbors?” 2 “is this the correct address?” And that was the end of their “investigation”. I still don’t have my order, which is a 220$ bottle of Feve Delicieus. So I contact customer service again 3 days later about the replacement, they then told me to give them about 8 days to resend or fully refund my money. NEITHER OF THESE PROMISES HAPPEN. I had to contact my bank and open a claim case to get my money back myself 2 weeks after waiting. Horrible customer service, and the worse part is? I still don’t get to own a bottle of Feve Delicieus.

Delivered wrong item spoke to cs was told would be fixed. false promise