Dior USReviews of dior-us.com

took too long to ship. could have ordered standard from a department store and received sooner

I love Dior brand and have been using Dior makeup, skincare and fragrances for years. Recently I decided to try one of the online exclusive fragrances from the Maison Christian Dior collection. All descriptions online were beautifully written but didn’t contain much information about the smell. I spoke with a couple of representatives but they didn’t know more than the description on the website and haven’t smelled the fragrances. I ordered one fragrance and received a beautiful box and was very happy with the complimentary gifts but not the fragrance itself. When I called about returning it, I was told that the returns are not free. So I wish I could try a different fragrance to find my favorite but the price of potentially several more returns are preventing me from doing it. I wish there were samples that could be ordered or a physical location in Washington DC to try the product.

The product is excellent!!! But the personal sales in the boutique at design District in Miami is very unprofessional and arrogant. I will not come back anymore in this shop.

Your return policy is not convenient. I developed rashes in my face and needed to return my purchase. I called your customer service and relayed my concern, and was told that I would need to answer some questions on the phone and that it would take about 15 minutes to answer the questions. Unbelievable!

No issues with the delivery but the packaging used for shipping one tube of mascara (shoe box with packing material) was incredibly wasteful.

I absolutely love Dior (it's true, j'adore Dior!) BUT...they are killing the planet with over-packaging. A small cylinder of spray makeup will be wrapped in LOTS of fancy paper, then put into a huge fancy box, then wrapped with ribbons, then put into an even huger and unnecessarily large plastic bag. This is total packaging overkill. I know Dior wants to maintain an image, but for those of us who love Dior anyway, at least give us an option for "minimal packaging." I almost am at the point where I won't buy Dior anymore online because of it. We have a planet to care for.

I though it would give a more prominent look to my lashes but it weighs them down when i would like then curled out more and upright. Would have liked it to look better as it was described.

I expected the Dark flower to be more deep.