Dior USReviews of dior-us.com

The rewards program is managed very poorly. Received only welcome gift when became platinum, the rest of the listed benefits/gifts is never available. Customer service does not even respond to emails. Shame on dior for such a poor execution.

I got my order but unfortunately I din’t receive the complementary travel size Sauvage Elixir neither the 2 complementary trial sizes promised on orders over $100… I really wanted to try the Elixir before I buy a bigger size and that was the only reason I ordered direct. Very disappointed about that. I don't understand why do you do that...

Horrible customer service. I can not believe how Dior could tell my return had an odor that was caused by me after Dior received my return 21 days. Don't you think Dior should tell the customer right away if the return has any problem? How do I know what happened in those 21 days (after Dior received it)? But I was blamed. Dior canceled my return. To be honest, I didn't try it on at all, I just opened the package and took a look at it when I received it, and put it back in about 30 seconds.

Purchased the Bee Bracelet from Dior and received it 2 weeks ago. I don’t play sports or go rock climbing, I work in an office, and within 2 weeks, one of the stones has fallen out and the CD initial has fallen off. Dior jewelry quality is junk and I’ll stick with Givenchy. Lesson learned. I wish I could upload pictures.

They don’t care. If you use this company and things go wrong. DO NOT expect them to help. One of their staff or the delivery service they use have stolen sunglasses out of the parcel. When i got to the door to take the parcel the driver was already back in the van and making a swift exit before I had realised it was an empty box. Do they care. No they DO NOT. £360 down and still no sunglasses. Dior and UPS should be ashamed of themselves. Disgusting customer service from both.

The following is an email we sent to a Dior official. If you read this, you will know the terrible things I have been through. Dior simply replies that they would be unable to override the decision of the warehouse. What would you do if you were me? please help me! ---------------------------> I bought this handbag as a birthday present for my wife. However, my wife didn't like the color of the bag so I had wanted to repurchase a black one after returning it. But it came back to me again because the warehouse insisted the bag was not in perfect condition. The problem is that the bag returned to me is not the one I sent. This bag appears to have been used. The handle of the bag had scratches, all protective films were peeled off, and the packaging of the strap was also peeled off. The pockets in the bag were stretched out. And the color of the white bag had faded. It is a bag that has been used for a long time just by looking at it. Even there was no authenticity card and three badges in the returned package. I've only had this bag for 10 days, can it be turned into this old condition? I returned my handbag in perfect condition as it was when I received it. The returned bag is not mine. I am sure the warehouse sent me the wrong one. I want to know who inspected my handbag. And I request the recorded video of your employees opening the package I sent, inspecting it, and sending it to me back. If you can't show me the video, you won't be able to prove that you didn't swap bags in the warehouse. Dior must not stand by. Please conduct a thorough investigation into this issue. I have already posted this case on an online site. Unfortunately, I found out that there are several people like me. And in the future, I plan to post this issue on the other major sites. Dior must be aware of this absurdity that often occurs in warehouses. I strongly insist on either returning the bag to me in the same condition I sent you or a full refund for the bag. The look of the bag I received was that it had a protective film in perfect condition, was packaged in a pretty gift box and contained an authenticity cards and three badges. It is terribly disappointing that this has happened to the world-famous luxury brand Dior. I ask for a thorough investigation so that a victim like me does not happen again. I want a direct reply from the Supervisor at Dior headquarters.

I ordered a small $60 bottle of Dior Sauvage Eau de Toilette. I only used, not even half of one spray on my arm to try it, and realized that I made a mistake. It smelled awful. Their return policy is clearly stated, and I followed it to the letter, returning my order well within the 30 days of receipt, in the original packaging,etc. It's been two weeks now since they received my return, no refund, not even a response from anyone at Dior. I tried calling customer service numerous times, never made it past the long hold times, to actually speak to a human. I do realize ultimately that I'm the one that chose to purchase this cologne from them, and there was nothing wrong with it, as far as the bottle being broken or half empty or anything, but one of the main reasons I decided to buy it was that if I didn't like it, I could return for a full refund. It smells terrible! I do not like to return things I purchase, and I don't make a habit of it. This was my first time ordering anything from Dior, and I really didn't want to start things off with a return, as I planned on being a repeat customer. Treating even the small purchase customers right should be of a high priority for such a famous well established company, I would think?

I have been loyal customer if Dior for years and never thought that such reputable company would have the WORST customer service for purchased merchandise. I have received Book Tote 13 Jan 2022, 14 January i have requested return of this bag as i didn like it. The bag was returned within 24h and Dior already had it in its possession 20 Jan (6 days!) Dior never contacted me and several times i reached out i was told my bag was received and refund will be processed. 31 Jan i finally called Dior again just to be told that apparently the bag they received was slightly used but acknowledged the tag was still attached and they cant accept return!! How convenient for Dior to have this bag in possession for almost 2 weeks and than suddenly claim They received it slightly used while I had it only for 24 hours till It was picked up for return. The customer service to deal is AWHUL!! I cant reach management team That I requested, my emails with proof of return timeline to DIOR remain With no response!! P.S. After conducting research regarding DIOR return and customer service, apparently Its a COMMON PRACTICE for DIOR to send merchandise and than not except it stating it was used or worn and not process refund. HORRIBLE COMPANY TO DEAL WITH! Forcing customers to retain purchased online merchandise and refuse to connect to supervisor and retain returned product but refuse to issue refund