Dior USReviews of dior-us.com

Shipping and tracking details and updates were not given. Made me anxious.

Dior is on of my favorite brands. I ordered some cosmetics. Upon arrival, they were carefully and beautifully packaged. However, the telephone representative, Patti, was extremely impolite. When I asked to speak with a supervisor, she refused to connect me with him/her. She said it was unnecessary. I hung up and called back twice; Patti answered each subsequent time. She must be the only telephone representative. After the inhospitable telephone experience, I did not feel positive about the purchase and returned the items at my expense for nearly $13.00 and a trip to UPS because they could not be returned to the local boutique. They could, at least, provide a Smart Label. My future Dior cosmetic purchases will be at a department store, and I will continue to visit their boutique for larger purchases.

I didn't like the fact dior didn't have free returns so I don't think I would order again

Oud isphan is good when you smell on somebody.smell stay for long time maybe 2 weeks or more. When I used first I used too much and it hurted my heart area for a day, I feeled some ache there. Again it stays long but it could be less bitter or less effects to all kind of people

The perfume was nice but i didnt get the personalized card that was promised.

Honestly if I had another option to be guaranteed a genuine Dior product elsewhere I would have. The product is great but the customer service is awful. I had a problem with my order and no one helped. Everyone I talked to could have cared less and I almost didn't have enough time to reorder in time for Christmas. This is the one thing my mother wanted for Christmas and I saved all year for such an extravagant purchase for her. My father who has since passed away used to give this perfume to her after being gone in the military. She would have been heartbroken if I didn't come through and everything was almost ruined because on an issue with my order that could have been easily fixed if someone cared to help. I'll never order again if I can help it. You should be ashamed.

I was unhappy that my $200+ purchase did not require a delivery signature. My order was stolen from my property. I also emailed Dior and recieved no response. I will never purchase one of their products again because of no response. I feel that because no signature of delivery was required, purchase should of been replaced.

A gift was purchased and was not delivered for the holiday. Dior should be able to make delivery options more flexible. I feel Dior is not a high end company as I thought they were.