Dior USReviews of dior-us.com

Didn’t receive my shipment yet . Although UPS confirmed it’s delivered :(

I ordered fragrances online and I received an empty box. My fragrance was stolen from the package and the box was delivered already opened. Contacted customer service and so far no response after several days. Not a great experience for a first time customer. I would strongly avoid ordering online from Dior as they don't provide tamperproof packaging.

Order was delayed for 3 days. I know it’s not Dior’s fault but UPS needs to do a better job. It’s upsetting when you see the order in your city on the driver’s truck but they keep pushing the order . So disappointing !. I would rather get my perfumes from Sephora than.

MY EXPERIENCE WITH THE ONLINE PERFUME CUSTOMER SERVICE AT DIOR HAS BEEN AN ABSOLUTE NIGHTMARE! I ORDERED A PERFUME ON THEIR OFFICIAL WEBSITE, ON 05/09/2020, FOR THE AMOUNT OF $80.44, AS SHOWN IN THE OFFICIAL INVOICE N° 1865403 I RECEIVED FROM THEM, ATTACHMENT N°1 AND THE CONFIRMATION OF THE PAYMENT I MADE USING PAYPAL, ATTACHMENT N°2. THE ORDER WAS DELIVERED, ON 05/15/2020, AND WAS SUPPOSED TO BE SENT IN A "COUTURE GIFT WRAP", WHICH IS WHY I PURCHASED IT ONLINE. IT WAS TO BE OFFERED AS A GIFT. WHAT I GOT, INSTEAD, WAS THE PERFUME, IN A LARGE CARDBOARD BOX, WITH NO GIFT WRAP. THIS VERY UPSETTING SITUATION MADE ME RETURN IT TO THEM, FOLLOWING THEIR RETURN POLICIES: UNOPENED IN ITS CELLOPHANE, IN THE ORIGINAL CARDBOARD BOX, WITH THE COMPLETED RETURN FORM. I USED THE PROVIDED RETURN LABEL. I TOOK IT TO USPS, ON 05/21/2020, WELL WITHIN THE 30 DAYS RETURN WINDOW, AND PAID $14.90 AT MY OWN EXPENSE. A FEW DAYS LATER, I RECEIVED A NOTIFICATION FROM USPS, CONFIRMING THAT MY PARCEL, WITH THE RETURN TRACKING NUMBER # 9505 5130 1083 0142 4907 05, ATTACHMENT N°3, WAS RECEIVED BY THE DIOR PERFUME WAREHOUSE, ON 05/26/2020, AT 1:13 PM, ATTACHMENTS N°4 AND N°5. I HAVE NEVER RECEIVED ANY ACKNOWLEDGMENT FROM DIOR THAT THE PACKAGE WAS DELIVERED TO THEM, NOR HAVE I RECEIVED THE REFUND THAT IS DUE. I HAVE CONTACTED THE ONLINE PERFUME CUSTOMER SERVICE SEVERAL TIMES, BY E-MAIL, DIRECTLY FROM THEIR WEBSITE USING THEIR MESSAGE CENTER, THE LIVE CHAT REMAINING CLOSED, BUT THEY ARE UNABLE TO FIND ANY RECORD OF MY PURCHASE, MY RETURN SHIPMENT, OR EVEN THE TRACKING NUMBER WHICH I HAVE PROVIDED DIRECTLY TO THEM. GETTING THEIR ATTENTION SEEMED TO BE A CHALLENGE. AT THIS POINT IN TIME, I'M SO EXASPERATED BY THEIR SHABBY ONLINE PERFUME CUSTOMER SERVICE, THAT I'M ESCALATING THE PROBLEM WITH THE CREDIT CARD COMPANY AND HOPING THEY CAN HELP ME. OVERALL, THIS IS A VERY UNPROFESSIONAL ONLINE PERFUME CUSTOMER SERVICE THAT DOESN'T DESERVE TO BE WORKING FOR SUCH A HIGH CLASS COMPANY. THEY DO NOT CARE ABOUT THEIR CUSTOMERS. AND, THEY SHOULD BE ASHAMED FOR THAT. I'M USED TO GET LUXURY SERVICES AND HAVE PERSONALLY NEVER HAD SUCH A BAD EXPERIENCE. I LOVE THEIR PRODUCTS, BUT BE AWARE THAT IF YOU EVER HAVE TO DEAL WITH THEIR PERFUME ONLINE CUSTOMER SERVICE...GOOD LUCK!!!

My bank account shows that my order 1988311 and 1988279 has been deducted. And I bought them on Dior's official website. But why did I return the package and show that I did not order it when I checked today? I just need someone tell me why and i already received the email from Dior which showed my package is on the way

Everything was great from the fragrance, service, Shipping and packaging

I ordered 2 palettes. One arrived damaged. Customer service advised to send an email with pictures and o will get a response in 24 hours. I did not. Horrible to deal with horrible customer service would not recommend. Never will do it again.

I received the wrong item