Dior USReviews of dior-us.com

Didn't recieve a order confirmation, but i did recieve my order within 7 days.

The package was not delivered on time and customer service didn’t help reassure me or help get my package to me in time.

I never received a confirmation email after I made my order. So after 2 days I got worried and I had to call customers service. Also, I had ordered a lipstick color # 257 and received # 169. However, I did not feel like dealing with them again.

Love Lacquer Plump. Purchased 456 pretty and 358 sunrise pink and received a sample card of plumpers which contained a beautiful red that was labeled 676 fever. It was red not fuchsia. I went to local Dior counter and tried to match but could not. It is not 868 JAdore.. I ordered 758 measure the description says it is a bright red. It is not even red but very orange. Called Dior help line and they were no help. Good product. .Goodl luck at getting the color you want

Ordered on a Saturday and had to wait until 9 days 2 Monday’s later to receive my orders, Louis Vuitton,Chanel,Saks,even Versace get product with ing 3-4days or sooner, won’t be ordering from Dior again online!!!

Customer support was terrible and they told me I put in an order at a different time then I did. It took 3 days to process my order. My package came damaged and the $30 eyeliner I bought sucks. I would return it but I don’t have the money or time to ship it back.

My order took 2 weeks to ship , but only after I had called and spoken customer services multiple times and couldn’t get a straight answer to why the warehouse hasn’t shipped my order yet . They kept promising me a call or an email back and got neither , until I had enough and demanded that I want my order cancelled and money refunded due to travel plans .

I placed an order and didn't receive any updates via email or otherwise. I was expecting more from Dior.