Dior USReviews of dior-us.com

Email and call for order concerns，noone ever email or response back.

Found the lipstick inside the cap - not in the lipstick holder (see photo). I ordered a lipstick and when I took off the cap, the lipstick was inside the cap. Completely dislodged from the bottom. I have photos and will send those to Dior. I commonly buy make-up in a store, this is the first time I ordered a shipment from Dior and the amount of packaging is first of all not functional, it did not protect the lipstick and secondly bad for the environment. I recommend Dior to look at competitors e.g. Shisheido and the amount of packaging they use for a lipstick. Better for your profit margin too.

I’m very disappointed, after calling in to indicate that I did Not receive the Travel size NOR the samples, nothing was done. I never received the extra items I was told I would receive. Will order elsewhere next time.

I was disappointed that I didn’t get my personalized message that I included as a part of my gift

As a fathers day present i received Dior savage and unfortunately it came with a defective atomizer , multiple emails have occurred to no positive outcome because , Dior quality control in France has launched a full blown investigation to determine where the problem originated.I have expressed multiple times that all i want is a replacement atomizer that it’s probably 4 cents worth and some how it’s an impossible request until they figure how it happened.I thought that a company as Renowned as this one would put customer satisfaction as top priority but i’ve experienced otherwise .Lesson learned, Do not purchase from Dior directly incase something goes wrong it easier pulling teeth then it is to resolve any issue with them directly, go to a reputable retailer that has a bit more respect and appreciation for there customers .

The eyebrow pencil keeps breaking. Any suggestions would be greatly appreciated. Many thanks.

After receiving the email confirmation I noticed the promo code “welcome20” didn’t include the miniature size maximizer 3D primer. So I emailed and was told that the promo code works on a second order and not first order. When originally ordering the promo code worked and reflected the free trial size primer. After corresponding 4 times and asking them to either cancel my order or include the trial size primer I received my invoice and shipping confirmation email. I felt your company completely disregarded my concern and will not use your company again based upon this being my first experience with your company.

I already cancel my order for many time and ask to refund my money but until now still I haven't get my refund.