Dior USReviews of dior-us.com

Pay extra for two days shipping hasn’t arrived yet

Love the product, however, your communication is very poor. I was informed within minutes you were out of stock and then the product was discontinued. I phoned and was told it was discontinued Then I received an email saying it was back in stock but when I tried to order it, it said you were sold out. Eventually, I was able to order it. Am happy I persevered

Still have not recd items purchased

You guys at Dior should be ashamed of this poor packaging, i could buy my dior cosmetics at sephora or lord and taylor and with discounts but instead i choose to purchase at your website because of the box and them samples and i got none of them, Shame on your packaging team, i demand my box and sample because that was what i paid for . Thanx

My wife always buy the stuff from Dior.com We have a friend and her BD was of July 4 I ordered some perfume and at the check our I saw the delivery is for July 13. I called immediately dior costumer service and I did ask for cancellation. Omg costumer service was rude and very very impolite told me we already shipped and you can’t cancel. I told her I would never buy anything from dio or and she said that’s entirely up to you. I was shocked that the company like dior have such a poor costumer service. I called my bank and now I dispute the charges. I didn’t get the item until July 6 at late evening and the I could not give to our friend what we initially wanted to give her which was dior perfume. Never again buy nothing from this company that doesn’t value the client! Vito ponzio

Terrible service and product, my product came cracked. Disappointed all they say is to just send it back and I have to be inconvenienced.

Bad customer service, bad handling of orders. Don't receive your product, but they hold your money for ever. Don't trust them. Suggestions, take your money to elsewhere, where you will be satisfied.

I received an empty dior box with no product in it. As such a reputable company I should have had my product shipped to me while you "investigate"..clearly it was an oversight by one of your staff or ups' fault either way not your customers fault, yet I am the one who paid and received no product...very dissatisfied.