Dior USReviews of dior-us.com

Compared to Chanel, I am quite disappointed. First of all, the illuminating powder I purchased did not come with a brush as the last version of this powder had. Secondly, I was expecting a box and everything beautifully packaged. It was not. My items arrived in a flimsy envelope-type packaging. Not high class in the least! I suppose it was a tiny step up from YSL who tosses items straight into a cardboard box, yet neither can compare to Chanel, in presentation or quality. Never again. I will, though, continue to buy the items I do like from Dior (mainly shadow palettes and some lipsticks) on eBay. There is no incentive here to shop from their site at all! And, I forgot to mention they only ship free if you spend a certain amount. Not Chanel! Ladies, trust me, eBay is where to shop for authentic NIB Dior at half the price!

I bought the wrong perfume, I re-order a new one but they don't provide return shipping label flat.it cost me $15 bucks to return. which makes me unhappy about, I don't mind to pay for the product but I don't think this is the best solution for the customer. My second order took me 3 times to reorder due to the technical issue with their website. Every time I ordered, my order got canceled without a reason, I really disappointed about it. thanks

I have placed an order passing the limit of $100 to receive some small surprising gift from Dior, unfortunatelity few days later Dior informed me that one of my goods are not available and I just have received a part of my order without the promised gifts Ive picked up. Whatever its not a complain but its not a good sign to see a brand like Dior can not keep their words and send me what I ordered

I never received an email that the item has been shipped till a week later. luckily someone was home to receive my package I was very disappointed with that but besides that I love the product itself.

No confirmation email. No shipping email. Being delivered almost two weeks after ordering—Chanel takes 2-3 days after placing order.

The products are really good. But their customer service is not good at all. I am not talking about people who pick up the phones. It's about those who make the decisions how to treat with customers. They sent me a wrong item and then refused to send the correct one unless I send the wrong item back. Nice policy! P.S. We are ordering online to save time on shopping and making us deal with the returns ASAP (like calling me 7:00 am) in order to get the products we paid for is at least not polite guys.

Taking a week to ship was kind of annoying compared to other places where it usually takes a day or two on business days. Hard to locate shipment tracking on the website ex. clicking on shipment tracking and then clicking on either fragrance or the other option this is redundant.

The products were acceptable but the shipping experience was not. The order was a gift to be sent to a different name and address than my own. Dior sent the package under my friend's name to her state, but my own street address (in a different state). Emails from Dior are sent to my email address but with her first name. When I sent two inquiries through the Dior website, the replies were unapologetic and accusatory. Definitely will not order online from Dior again - in store purchases only going forward!