Dior USReviews of dior-us.com

Very slow at shipping the products that you ordered. Was ordered almost 2 weeks ago and still waiting

Shipping was very slow.

My reason for the 3 star review is due to the fact that I never received an order confirmation and I never received a notification that my item shipped. I also contacted customer service to request for a copy of my confirmation, but was told it would be emailed when my order shipped. I never received a confirmation.

Via PayPal checkout, there is no shipping confirmation/ receipt or tracking number. I have to contact customer service by myself to know current order status. This needs to be improved. But the speed of response from customer service was real quick.

when i open the box, missing the gift bag,, then I called customer service she told me to waiting 24 hours to get the confirmation number.

I didn't get my 2 free samples with my purchase, i was looking forward to trying new things, I usually get my Dior products from Macy's however they did not have this color in lipstick so I ordered online.

I had an awful time with the website. I could not get from the cart through the purchase process. It kept saying that there was an error. I switched from credit card to Paypal. I wasn't sure if I was successful because I got a notification from PayPal but not from Dior. So I tried again a day later and had the same issues, but this time an order number. Still no email from Dior. As it turns out both orders went through so I accidentally ordered it twice. Not a great customer experience.

Did not received order confirmation, have to call customer service to make sure my order is place. Online website is hard to use, has to submit payment couple times in order the payment to go through.