For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Cosmetics & Makeup · New York, New York
Excellent
Cosmetics & Makeup · NY, New York
Excellent
Cosmetics & Makeup · Gouverneur, New York
Excellent
Cosmetics & Makeup · Brooklyn, New York
Excellent
Showing 463 reviews with 2 stars · Clear filters
Toyne H.
Ridiculous amount of packaging. There was nowhere on the website to mark that you wanted to opt out of their wasteful gift packaging. It is frustrating that I found a brow pencil and foundation that I like but will need to reconsider if I want to support this wastefulnes.
S. M.
Love the product, don’t believe the customer service could be much worse. I ordered a product, paid extra for 2 day shipping and it still took a week. Called and the excuse was the warehouse was backed up. That’s fine, but if you know that, make a note of it on the shipping page. They did offer to cancel the order, but did not offer to refund the extra shipping charges. My wife is thrilled to have her perfume and I’m livid at the lack of customer service.
BenN
My order came with 1 missing item out of 11 items. The invoice included in the shipment has a mark indicating minus 1 but I have not received any follow-up about how a refund for the missing item will be taken care of.
Lee L.
I made the purchase but didn’t receive a confirmation by email but received a reminder to completed the order. I checked my credit card 2 days later, the the transaction is pending. I checked my credit care 4 days after I purchased, the transaction didn’t make it. I thought maybe the transaction didn’t complete. I made purchase again. Ending up, I received my “first” order by mail and it charged to my credit card and my “second” order is also charged and shipped to me.
Peng Y.
I bought two products, and only sent me one. I called your customer service and told me to deal with it. It didn't work out for a long time. It was a very bad shopping.
Moore M.
I never received my order.
Wong A.
Order one item. No email confirm shipping after 1 week until I start emailing the company.
Dominguez M.
Dior.com don’t validate promotions... I was going to get a mini spice blend and was not added to my order. I contacted customer service. I was told someone was going to call me back she didn’t have an answer since the promotions was going on when I made the purchase. No one call me back and I did not receive the mini perfume. Very bad customer service. Over the telephone and Chat at Dior.com