For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Cosmetics & Makeup · New York, New York
Excellent
Cosmetics & Makeup · NY, New York
Excellent
Cosmetics & Makeup · Gouverneur, New York
Excellent
Cosmetics & Makeup · Brooklyn, New York
Excellent
Showing 463 reviews with 2 stars · Clear filters
Xu Q.
The website is not user friendly at all. During checkout, it constantly shows checkout error. Dior-US does not accept credit card, only accept PayPal. There are many bugs on the website. Half a year passed but on one fixed anything. When I call dior’s customer service, email or ask your SA, no one can explain about the problems. They just C&P some irrelevant instructions and never answer my question. Really poor experience.
Eriny
It took 4 days before the order shipped. Also perfume’s quality is not what I would consider Private selection worthy.
review
Only received 1 sample and picked out 2.
Elena
My package came destroyed, I understand that it needs to be investigated however as a customer my money is tied up because I cannot get the refund so I can just go to Ulta to just buy mascara. I was also disappointed because my friend ordered the same item and received a beautiful makeup bag with her order as well.
Bob
Your customer service did not follow delivery instructions
Paula
Bought item to gift someone. Item came in box without even a ribbon around it Poor customer service and wrapping zero
Jennifer
Although they got back to me quickly, I had to jump through hoops to even get offered a refund, when what I wanted was a replacement. The new highlighter palettes are prone to breaking and mine both arrived damaged, which seems to be a batch problem as product was detached from the pan in the same trays on both palettes, and according to social media this is widespread. For a luxury brand the only correct response to this is a no questions asked replacement in my opinion. I even had to send pictures of proof and I'm still not getting a replacement, just a refund after they receive the product back. And I'm supposed to go stand in line at the post office in the middle of a Covid resurgence, and wait a week and a half with no product and no money. No thanks. This damages customer trust.
Marino D.
Ordered the highlighter quad in rose pink ,came poorly packaged and broke.they said they send me a return label and didnt.and why would they want back damaged goods anyway.its an inconvenience especially for your prices!wouldn't shop on your website ever again.