Dior USReviews of dior-us.com

Don't even bother calling customer service. I waited 30 minutes to speak with someone who acted as if they were planning to quit later that day. Most customer service lines give their people prompts and scripts to guide the conversation. Not Dior, apparently. I was basically pulling teeth from this lady who left tons of dead air on the line and responded to MY suggestions of what we could do next with surly disdain. She said she would file a request and I would receive an email decision. Well, she never did because I never received any email. Truly bizarre...

this company is not cruelty-free at all.

SUPPORTING GENOCIDE!!! DIOR DO YOU HAVE NO SHAME????? POOR CHILDREN ARE DYING IN PALESTINE 🇵🇸 AND YOUR COMPANY IS ONE OF THE MANY THAT ARE FUNDING IT!!!🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸 FREE PALESTINE🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸

The Entire DIOR Beauty website /"LOYALTY" program is a horrible mess. They send "influencers" their great Gifts to get us shopping but when Loyal paying customers ( loyal - 20 Years /my first lipstick at age 18 ) there is Always something missing. Never get my Loyalty gifts. The challenge questions Never work, I have made a total of 13 phone calls in 3 years ,average wait is 45 minutes, and they promise the moon and deliver Nothing. Beyond frustrated .

I am a Dior make up gold member and the only one time I didn’t like a lipstick I bought (it’s beautiful but looks awful on my skin tone ) I contacted them about return process because I couldn’t find any online, they never replied. They do reply other inquiries that they like quick enough. I am not interested in buying from them anymore. There are many brands doing so much better then Dior.

Terrible no customer service they routinely lie about exchange policy never refund regardless of circumstances spent 300k plus first issue on defective item couldn’t even exchange after one week. Was talked to in abusive manner by horrible manager at crystals location in Las Vegas Jenn. Told they didn’t care about us anymore !! Corporate stunningly tells me the stores may do “ whatever they wish “ And have no corporate oversight. Filled complaint anyway and then this “ Jenn “ says corporate asked her why she even was dealing with us at all !!!! Horrible brand no customer service owned by one billionaire with no oversight plenty of other brands care. Gucci Louis Vuitton Robert Graham dolce gabanna all have shown great customer care and I’ve spent far less with them ! Stop buying dior

Customer service is non-existent for their cosmetics line and this also applies to their chat online service. I’ve also written emails and have yet to receive a response. I did not receive the additional samples or promotional materials listed if I purchased the amount they listed. It’s been irritating to say the least that you would expect more from a company that is supposed to be higher end. It sounds like their call line just keeps hanging up or restarting the wait time. Will not purchase cosmetics or perfume from them again. Also, my purchases aren’t even noted for their loyalty program.

Criminals. They will not send your expensive item then they will defraud UPS. They ignore BBB calls. Shameful company