Dior USReviews of dior-us.com

I never received my order, it was returned before it ever made it to Montour Falls. I’m not happy at all!

I am not happy. I never received my package, but I did receive a text from UPS stating the package was being returned to sender. When I called Dior customer service after receiving the text, the woman stated yes, the order was being returned and it was ON ME to wait for a credit to my card and reorder if I wanted the items. She gave no explanation of what happened to my original items. This is a sad way to conduct business.

I received a notice from UPS, the package has been damaged on the route. This was on June 29th, I am still waiting for a response. Do I contact Dior.com for a refund, since I did not receive my order?

You would not believe what happened to me . I still can’t believe it myself. I am almost ashamed to even write about it but I like you guys to be aware of the type of service Online Dior.com is given ( whether it’s them or the courier service they contracting with) I ordered from online boutique Dior.com the 7/27 their $180 value samples perfume package. very exited to get my order until I read the reviews saying that the Bottles are small and tend to break. I emailed to cancel the order so I can go head and order what I really wanted ( fèvre delicious) . I was advised by their customer service by email to wait since payment was processed already to get the package then send it back for refund. To my biggest surprise the package arrived inside what looks like an old grey shoe box with way too much packing tape on it. ( I wish I could attach a pic to show you guys ) So the box was empty . Who did this was nice enough to leave my invoice inside the box to Remind me how much I paid for a very old looking shoe box. So customer service is doing an investigation and will get back to me within 10 working days. I am really eager to hear about the findings of this so called I investigation. Very disappointed that such a big name like Dior would be tie to such action.

My order was wrong and my husbands bday is thursday

Did not receive my package due to an Incorrect Zip code, I think it’s crazy that in 2020 the Shipping information system couldn’t have told me before accepting payment that I had the incorrect zip code for the Geographical location and this could have all been avoided. I’m hopi g when I come back from my deployment and order the cologne again that it doesn’t give me the same issues.

Received unopened package.Called right of way customer service.Talked to representative about my concerns.I explain that package was opened prior.It was delivered...Flap was inside and left side of box was curled up..And for my surprise.There was no over curl mascara..It was taken or stolen..Nothing nada ...Only samples were left in box.Who ever did my order.Did a terrible job..3M is intact .And was never peeled.To secure package.Wobder why this happened.I sent an email.To customer Service’s.And haven’t call or email me.Wgat so everrrr.Oh and by the way.Initials on slip are E P.This person shouldn’t be working for Dior.Terrible sloppy job.Do something about it...

I received the wrong shade of lip color. I am really disappointed and had to pay $12.88 to UPS to return the two wrong lipsticks. I think Dior should have informed me that they are changing the shade because they probably did not have my original requested shade instead of sending me a random shade.