Dior USReviews of dior-us.com

Mi primera vez que compro por línea ya tengo dos semana y nada que me llega mi pedido y no me dicen cuando me va llegar nada más se cobraron y ya me pueden decir cuando voy me van a mandar mi labial ...

My eyeshadow came broken which I understand happens when shipping delicate products. What i didn’t expect was having to pay to ship the product back. Chanel, Bergdorf’s, and Sephora do not charge their clients to ship back products but Dior does?! Not ok.

Product fine. Packaging unconscionably unethically wasteful. Single bottle of nail polish purchased. In a hard, lacquered box filled with 20 sheets of tissue paper. That in turn wrapped in bubble wrap placed in a shipping box larger than a shoe box.

My order went to the wrong place and reshipped back

I've been a happy customer for a few years now, previously, all of my purchases have been made in-person. My first experience with shopping from Dior online has been a good one. The customer service reps did not seem eager to be helpful and the process of receiving a refund on a order that hasn't processed yet was quite a headache. Moving forward, I'd rather give my business to a different company.

Same experience as ordering fast food, they failed at executing my order correctly. Missing an item. Called customer support. I was instructed to email. Dior customer support. As of yet I have not heard from them. Disappointed to say the least.

I received my package but the palette came broken inside. I tried reaching out to the contact someone. No one has reached out to fix it or give me refund or replace it. I need someone to get back to me.

Terrible service. I paid a two day shipping fee.My order was shipped by Dior, then for some stranger reason, once in transit, sender requested it back! So, I never received my order! I want my money back ASAP!