Dior USReviews of dior-us.com

Still waiting for the product to be delivered.

i paid 2 day shipping, made the order on Thursday night, but I received it on Wednesday. This is a gift for Tuesday party. I contact with Dior customer service by email. But no one response. The gift box looks beautiful. The shipping really disappointed.

It is difficult to find make up and skincare on the menu of a dior.com site when using an iPad site version. It really takes time to find makeupband skincare items on the menu.

Online customer service is very poor. I ordered products on DEC 24 and just now receiving them on Jan 6. Selling out of items is understandable especially during holidays but There was no communication to the customer. I had to call and only to be told that one of my items charge was removed because the item was not available and I need to re order it. It would have been nice to know that so I wouldn’t be waiting around for 2 weeks only to be disappointed. And then when you express your frustration over the phone it’s like no one cares. You have to treat your customers better then that

I am still waiting for my lipstick. Shipping takes way too long. I doubt I will ever order again.

Ordered before xmas and still have not recieved my order. A little perplexed!

I didn’t get my package. My boyfriend paid 9,95$ to get it before Christmas, but FedEx texted me that it was delivered at Thursday 26 th. I didn’t get it. I texted them few times. They promised to get back. There is no way to find out what’s going on. I want my money back. Thank you

In this day and age, it's disappointing to have a two-week shipping time. With a 30 day return policy, that doesn't leave me a lot of flexibility to test and make a decision I feel great about. I received the request to provide a review of my experience a full week before I expect to receive my product and full week after I ordered it. In the future, I'll probably buy through a different retailer. The website and purchasing process was fine but again, I think the UI could be updated to meet what most consumers probably expect. Thanks for soliciting feedback and feel free to reach out for clarifications.