Dior USReviews of dior-us.com

Still have not received confirmation that my order has shipped, yet you took the money out of my bank account days ago

I'm not sure if it was a temporary glitch, but my transaction from paypal to dior showed "paid" and "error" simultaneously. I was never redirected to the dior site after submitting payment from paypal. Purchase confirmation email was also delayed by a few hours so I was left wondering whether my purchase went through to dior while PayPal showed that money was taken out for that purchase. Unsure, I made a duplicate order the next day but had the same problem.

Trying to place an order took 5 hours and many calls to your main office. The office never resolved the problem. I had to keep calling back. I finally was able to get the online site to work for me all on my own. The manager, Yvette told me they would do complimentary overnight shipping because the marketing department did not launch the Valentine wrapping soon enough for shipping. She gave me a code and when I was on the site it did not work. I finally just paid for shipping. This process to a week. I tired to buy something for myself a week later and it did the same thing, not wanting to work. Your website has big problem. Chanel's site works fine. You really need to work on it because people has other options and do not have time to waist 5 hours. It should be a less than 10 minute process.

order something but input wrong address，asked for cancel my order the staff refuse me and shipped the product to the wrong address then i cannot received my order and still charge me

No way to track packages. Signature required upon delivery without letting the customer know. I still haven’t received my order

Web experience is absolutely terrible. The login flow is broken. Check your form validation requirements for username and password diring autofill; I need to manually click each box even if the data is already entered. Also, logging in doesn't actually work; I kept getting sent back to the main page after logging in with a correct username and password. Thirdly, email validation flow on creating a new account was broken.

It took me 2 days trying to order due to some glitch , called customer service they had no clue. Dior site is not very user friendly.

My body milk came opened and spilled inside the box and when I contacted customer service and sent the pictures as they requested (I replied immediately) I was completely ignored. They never ever replied back despite calling and emailing several times.