Dior USReviews of dior-us.com

I ordered the gift set and did not get the sample with my order as promised

I placed an order 3 times and spoke with 3 representatives and all 3 orders were canceled on your end with no explanation why. My fourth phone call I was told to order from Macy’s . Totally unexceptionable business

I order a gift for my husband birthday and first of all for some reason the website kept rejecting all of my payments. I ended up call customer service and placed my order and the transaction went through and took money out. I was expecting my package on the 10th, on the 09th I just tracked it and it was saying that the package is sent back to the sender!!!! I called UPS and they told me that I needed to call Dior. I called Dior the lady told that she will talk to UPS, she did and told me that I will have my package be delivered tomorrow but she will call me back to confirm in an hour. I waited she didn’t call. I tracked the package and it saying that it was sent tonight. I am so confused I didn’t expected this much trouble to buy my husband’s present! I hope to have this fixed before my husband’s birthday.

I do not get the lipstick and refund

The website is constantly crashing. I made several attempts to make a purchase on the site with no avail. I reached out to tech and was told it was because I was attempting to make a order using a mobile device, which proved to be incorrect. I attempted to order by phone and was told a “manager” would call me back within an hour. Several hours later I was contacted and was able to place the order. The Dior representative was indifferent to my previous experience and was just concerned with placing the order. I expect more from a luxury brand like Dior.

I bought a perfume with you, for an unknown reason my package wasn’t delivered and it went back to ups New Jersey location, I called ups and they told me to contact you, I did it, and you told me the only option was to cancel my order (that I already payed) wait 7 business days to see reflected my refund and reorder. A totally bad service from you in this situation

Not happy with the customer service. Not worth the price

It was a "Nightmare" to order online, placing the order was not as bad as trying to cancel it as I made a mistake on the address. It wouldn't allow me to do so, I had to call, then they din't cancel and shipped my product. I had to call 3 times to have it right...it was a time consuming and not efficient process. This is not what I expect from Dior!