Dior USReviews of dior-us.com

Most of website links broken. what’s the point of having a website and signing up if the order history doesn’t even work properly. Claims that the package has shipped but did even give me the tracking number. Haven’t received my package yet

I bought a highlight online, but I received an empty box with nothing in it. I have the bill and the screenshot when I opened the box. I hope I can get back to me as soon as possible.

Your gel coat arrived cracked. All of the packaging was in pristine condition. This was shipped from the factory like that. I called to request a replacement and was told you had to do a research project before you could replace it. You wanted to contact UPS even though it was clearly the fault of your factory. In the past when I have dealt with reputable companies a replacement was sent immediately. I am very disappointed in your company.

Dior’s customer service has been deplorable. For a reputable luxury brand this is extremely disappointing. First off I tried purchasing Bois D’Argent the first time with my credit card. This purchase failed to go through. I called Dior customer service and was basically told “Oh well I cannot help with you that. Use something else to purchase it and hopefully it goes through. I was extremely at the lack of personable interaction. A very nice stranger suggested I try using PayPal instead as it worked for her. This was a comment to an online complaint which no one from Dior cared to acknowledge. Given I am avid fragrance fanatic I went ahead and tried my purchase a second time using the recommended method which I am happy to was successful. With that said I was also excited to see the many samples Dior was including with this one purchase. This was a great way to redeem the brand except...when I received my package not one of three selected samples were to be found. Now I write this essay to say I can appreciate a great fragrance but customer service goes a long way. If you love Dior’s fragrances find alternates that are just as nice or better and support them instead. Might I suggest searching LUCKYSCENT. They are the best!!!

I definitely asked for a gift wrap, but it arrived in a really messy way. I was really disappointed in this part, and I had to pay back and buy wrapping paper and ribbons, and gift wrapping. I will never order again.

My palette arrived broken - still waiting to hear what’s to be done about it. FYI - if the texture of the eyeshadows has changed, then chances are your shipping procedures should be updated. My eyeshadows arrived banging the inside of the box, thus no wonder it was broken when it arrived.

I received a box from Dior that was supposed to have lipstick in it but was empty. I emailed Dior to let them know what had happened and never received the lipstick. Very disappointed in this company.

Terrible customer service. I tried to see how much an order would be after shipping and tax and it just confirmed the order without my permission. I contacted customer service within 2 hours after the order confirmation and they told me I could not cancel my order, they then told me I could return it upon receiving it. My local post office told me it would be $65.00 USD to just ship it back. Horrible customer service by Dior. Very disappointing and I will NOT be a returning customer.