Dior USReviews of dior-us.com

Second time I've purchased directly from Dior. Both times took too long to ship. Even the time prior to COVID-19. My card was charged weeks before I even received confirmation that the items shipped. Once i received the products, one of the product boxes were damaged and looked as if it had been exposed to water at some period of time. It was just the one product yet the main shipping box looked undamaged for the most part. Also, the items were gifts for my wife. Due to the items purchased, I was suppose to receive a gift box to nicely present to her. I received the items, but no gift box. Due to the current COVID situation, instead of making an unnecessary trip to the store to purchase a gift bag, I just wrapped the items in whatever I could find in my home. Not pretty. If I new the gift box wasn't going to arrive, I would have picked up a bag\box one of the other several times I entered a store since i ordered the products more than two weeks prior. I understand the current COVID situation has impacted several vendors globally, but I've ordered numerous other items since the onset and I've yet to have as many issues as I did ordering from Dior.

Coverage not as good as Younique spray foundation. Hoping it would be better

First and foremost, I would like to acknowledge that the Parfum I purchased is wonderful, and my woman loves it on me. Now that that's out of the way, I feel like the process to get my product was atrocious. I purchased my Parfum on 3/29/20, and the funds were removed from my Account, and the order began processing. 4 days later the money is returned to my account, and my pending charge is removed. My order is still in processing. Jump ahead to 4/9/20, the funds are removed from my account AGAIN, and the order is then shipped. Delivery takes 4 more days. I never received a reason as to why my money was removed, restored, and removed again. There was no communication, and no indication that this would happen. I love the product, but will never purchase another item from your website. I rate a 3 stars, instead of 1, because the product is wonderful.

I understand that the virus has impacted logistics and this was the reason i purchased directly from Dior.com (as opposed to amazon). Unfortunately it took almost a month to receive my purchase. But I do LOVE the Dior Nail Glow as a product.

I asked for a gift box..they did not send it

It took 9 business days to receive this product and no correspondence of when this product would arrive not very good customer service

Shipping took a little long, but understanding given the pandemic. I also did not receive my two free samples as promised. However all in all I have had much worse online order experiences. Still a good product from a good company

The website stated that money is not taken from the account until the item is shipped. My money was taken out immediately and I never received a notice that it was shipped until I sent an email asking what was taking so long. The order took 16 days to arrive. I understand that during this time that we are dealing with the virus operations may have slowed a bit but honestly, how long does it take to pull a bottle of cologne off the shelf and stick it in the mail. I opted to order directly from Dior as opposed to another online discount store that I use that gets the item here in a week because the price was competitive and I know that I'm getting a 100% authentic product. I love Dior men's fragrances and will continue to purchase them. Just not sure if I want to wait that long again.