Dior USReviews of dior-us.com

I’m very disappointed in Dior. A company who I’ve trusted and valued has done me dirty. I ordered products around Valentine’s Day and was shorted items upon notifying an ambassador I was assured they’d send it right away to give them up to 10 days. They never sent it, never followed up and now don’t respond to any messages when I ask for assistance or a tracking number. It’s over a month later and I no longer feel I can trust Dior at their word and it’s clear they have no intentions of sending my item. Be warned they can easily hide behind a screen and tell you lies but it doesn’t make it true that they will do the right thing and send items they failed to send.

I was once a dior fan but not anymore. I ordered a sandal online. They had falsely advertised that size 42 is US size 9 so i ordered that, it was too big as it was not size 9, i tried to return it and guess what they falsely accuse me of using that stuff and I did not get my money back. I regret i ever bought things from store. I wish i could give negative stars for wasting my 800 dollars.

Impossible to return. They don’t allow you to return it to the store. You have to pay shipping, and it’s more expensive because it’s flammable. Shipping more expensive than the product.

Their customer service team is useless, they have will not escalate claims, will blatantly lie to you, ignore you, and be rude. I had agent Gordon full on close chat with me several times in a row and not help, he refused to escalate my claim, was extremely rude, and did not respond. I opened chat and Sasha was the same. Im sick of this company, they are shady and quite frankly a scam. I think bots would be better than these real people

Worst customer service, take a week to get a response. Package lost in transit for 14 days, a week to get response. Once they responded offering to ESCALATE the case with a courier. Escalate whatever you want, why should I for it? Came to spend, but happened to waste time & money. I guest that approach is kinda from fax era, Quite Useless service.

Christian Dior simply did not stand behind their handbags that we, unfortunately, spent so much money on. A very costly handbag with defective material and ACKNOWLEDGED in writing by a Dior customer service rep. that (1) the bag we sent images of is authentic and theirs, and (2) they know about these defects. Yet, because we couldn't find the original receipt, they refused to either repair, replace or any other reasonable resolution for the customer. Customer service sweet talks to the customer so nicely, BUT did absolutely nothing for us to resolve their defective handbag. Be sure this won't happen to us again because we are totally done buying anything CD. And from the various reviews on line, it looks like others may be as well.

Te venden un pack con cofre bonito en su tienda online....y te llega 3 productos sueltos en caja tipo amazon. Confie en su servicio para hacer un regalo bonito y decepcionante..

Terrible customer service and they do not stand by the policy. I filed a consumer complain.