Dior USReviews of dior-us.com

I feel that Dior US management is not good. One time the gift box had a stain on it. This time the lipstick was damaged. I was not provided any tracking number after shipping completed. Free ground shipping is slow compared to sephora. I do not really purchase products on dior.com unless if they are dior.com exclusive.

I feel that this product is very very greasy and does not give a good appearance on your face. I'm very dissatisfied With it.

The purchase was made on May 15th. The shipment was suppose to be delivered on the 18th. I have not received the shipment until today. Tried to contact costumer service twice, no response!! This was suppose to be a birthday gift, the occasion was pretty much ruined. Thank you!!

I can't believe it says 5days shipping or something but I never received it. Though i was expecting my lipstick so eagerly!! Disappointed!

Never received the product - but got charged...awaits results of an investigation by dior...never managed to get through to any customer services reps over the phone...left 3 messages...no one got back to me... Extremely disappointed and worst customer service...

I attempted to buy my Mother's favorite perfume from Dior's website, and I was unable to complete the purchase due to the site not functioning. Then, I received an email from Dior informing me that the site was fixed, asking me to forgive the error and to return and purchase. After doing so and ordering next day shipping, I waited for my package...and it was never delivered. I tried for days to get in touch with customer service. When I finally did, they claimed that their shipping vendor indicated the item has been delivered, and it would take them 10 business days to investigate, which was past Mother's Day. I explained to them why this was unacceptable, and inquired why they did not require signature, to which they replied for anything under $500 they do not (with an attitude that indicated my sub-$500 purchase was irrelevant), yet were unwilling to accept responsibility for this sub-optimal shipping best practice. Long story short, I never received my product, I still have not received a refund, I was unable to get my Mom the gift she requested. NEVER buy from Dior online, at best try one of their channel partners like Saks, at least you know there you will get the product you paid for.

Didn't receive item, filled out the contact Dior section request someone to follow up but no response from vendor.

I'm hopeful but still waiting for the order to arrive. Had no idea it would take this long.