Dior USReviews of dior-us.com

I could not be LESS SATISFIED with Dior's customer service. Until now, I had been a fan of the brand and a regular user of your mascara primer & lip glow in particular, as well as other products including your shadows. However, after receiving this lip plumper -- that did NOT plump my lips -- I had to call customer service several times before I even received a call back (I never reached someone live). I emailed as well & it took days for someone to respond. ... Only to finally learn that you do NOT offer free returns, and instead I am going to HAVE TO PAY for the inconvenience of going to a shipping store to return a product that doesn't even work. What business doesn't offer free returns for defective products? I might as well just keep the product , lose out on my money all-together, and save myself the hassle. I will never order from Dior.com again.

My order didn't go through and I sent an email nobody helped me or explain me why it didn't go through.

I have loved Dior products since the 80s. Quality, moisture foundations, excellent skin care and the best mascaras on the planet. However, over packaging and animal testing keeps me from using them anymore.

I purchased two nail polishes and made the decision to do rush shipping as I really needed one of them. Two days later, they emailed me that the nail polish I needed was out of stock and I would be refunded - but I still had to pay Rush shipping for the one nail polish. Asked to speak to the manager about it and was never called back.

I'm order online. two weeks ago Still dispose?????

I think they either are old or got way too warm. I have bought the same products several times in a row (and previously happy with) but always from Saks or Dillards in the past. This one is just almost as I have none on. Especially the mascara. Almost like it is empty already. Wondering if it simply got too warm? It was left outside on a really hot day in a package by FedEx or UPS or whoever delivered? Would that do it? It has been unbelievably hot lately.

No option for Ms is insulting. Customer knowledge clearly not a priority. I'll buy elsewhere in future.

I've bought the door show extase and it smudges terribly. So I tried the waterproof and it isn't also smudges and is one of the worst madcaras I've tried and I've tried a lot of expensive ones.