Dior USReviews of dior-us.com

Theresa from the customer service department for skincare products was not only incompetent, but also extremely unhelpful. I placed an order for face masks on Friday, 10/16 and paid extra for 2 day shipping for arrival on Tuesday, 10/20. I wanted to try and use these face masks prior to my wedding on 10/24, just in case I broke out or experienced skin sensitivity. Theresa called and left a message on Friday evening to confirm my shipping and billing addresses, and her voicemail said - "please call me back right away if you listen to this." That was around 6:30pm. I called her back 2 minutes later. No answer. So I left her a voicemail, identifying who I was, and confirmed my shipping and billing addresses by voicemail. No response. On Monday, 10/19, I did not receive a phone call from Dior to confirm shipping. So I called and I got a recording asking to leave a message. I repeated my message from Friday and asked Dior to ship out my order as soon as possible. I didn't get a call back until Monday evening from Theresa, saying the shipping time was too late at that point to ship out on Monday and that the order would be shipped out Tuesday for arrival on Thursday. I explained to Theresa that my wedding was that weekend and I wanted to have the face mask early that week so that I wouldn't experience any reaction to my skin. Since Theresa was so late in getting back to me, I requested overnight shipping if I had to wait until Tuesday for the order to be shipped out. She refused. I got the order on Thursday and was afraid to use it prior to my wedding in case I experienced a facial reaction. I will never again order from Dior, especially if it means having to deal with Theresa.

I ordered products and waited for delivery confirmation. I paid for next day shipping. Two days later i hadnt received shipping information. I was patient and figured my products were on their way. On the fourth day i contacted the company and did not receive a response. There was no phone number to call. I wrote again the next day. Finally i received an email saying that my order was not processed. I was not given any explanation or apology. I would never waste my time with this site again.

Find a different store to buy

Ordered make up. Was charged for it. Received wrong item and had to ship back before the right item was shipped to me. I STILL DONT HAVE IT. WONT ORDER ANYMORE FROM YOUR COMPANY.

One has to pay for shipping to return defective items. Terrible customer service .

I paid for next day air - an extra $15.95. Order arrived 7 days later. I requested a refund for " next day shipping" and was denied over some bs supply issue. Email response was rude and unprofessional! dior.com could care less! 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

On August 29. I created account with Dior and placed an order worth $ 460, next day I received email conforming my order informing me I will get email when the shipment will go out, I waited until Sept. 8 then logged in my account just to find out my order was canceled it was night so I couldn't call and I placed new order and no email on my account it just stated " processing " on Sept 17 I called Dior just to find out that they tried to call me the first time, but couldn't get hold of me to conform something, when I asked why they didn't send email she sad because sometime it can be fraudulent, and same was with second order, so I canceled all and I'm going to buy different brand as Dior is not sold in Macy's any more where I always bought it before. I was using Dior for last at least 20 years!

For the same price I received almost double the amount of perfume just few months ago.