Dior USReviews of dior-us.com

No me entregaron los productos. Ademas tuvieron mi dinero retenido en el banco por varios días.

I placed a simple order for 1 item which was a fragrance. I paid for overnight shipping and waited! Honestly I forgot about placing the order by time I remembered 2 weeks had went by but I had not recieved my order. I checked on line and my order send processing? 2 plus weeks to process a bottle of cologne seems like a long time. So sent an email to customer service. No reply, so I called customer service and no answer or call back. I then sent 5 more emails with no reply. Until one day out of the blue I get an email from Dior telling me my order has been cancelled because it has not cleared their clearance process😳? They went on to say my order has been cancelled after a month of waiting. Regardless they charged my account $450.00 bucks immediately. I still wanted a response but nothing. I really don't care about the money but I would anticipate better service from Dior. Tom Ford has no issues with service. Don't but Dior online. Find a retail store if you must.

I sent yet another email asking the same questions I asked before ans still no answer. I seriously doubt I'll purchase products from the we site again

Decided to try Dior skincare. I'm very busy and usually do shopping online. I placed my order on Oct 26th and got a confirmation email. I waited two weeks and then called to customer service. They said that order didn't go through because I need to confirm a credit card. That's OK but Dior never called me to ask for confirmation !!!! After that I got email from Dior to leave a feedback and nothing else. After almost two weeks still waiting on that order. Honestly, never thought that I can have such a horrible experience with Dior. Dior's product is great but never buy it online!!!!

Didn't shipped didn't even purchased successfully. And no email.

I placed two orders within a day of each other. I sent an email asking a question about the items I purchased. I have yet to get an answer to my email, dated 11/3/15! The first order I placed has been cancelled, I did not cancel it. The second order I placed is scheduled to be delivered tomorrow. I sent a follow up email today 11/11/15 at 12:00, during my lunch break. I asked why my first order was cancelled and why I never got a response to my first email. Still no answer and it is now 9:45in the evening! Just wondering if they care at all in customer service!

i recently moved from California to Augusta, Georgia and cannot find a local retailer selling Dior products. So, to replace my products, I went on-line. When I placed my order, the only problem I encountered was that my debit card company sent me a text of "possible suspicious card activity and asked me to text back if I had, in fact made a recent purchase in the specific dollar amount (~$670)." I returned an affirmative text and received a text back from my debit card company that the issue was resolved. When my products did not arrive on novenpmer 2nd as stated on the website, I checked my e-mail account which I rarely check as I use is only for purchases, Dior had cancelled my order because it "didn't meet our requirements". No further explanation. I included the information about my debit card only because Dior offered zero explanation, and that is the only conceivable possibility I can think of for rejecting my order. As I am now completely out of several products, I will have to find a product line locally available unless Dior resolves the problem in the immediate future. The cancellation e-mail was offensive. I am a very busy physician, and will not stop my day to call during the ridiculous hours of 9-5 M-F. Some women actually have jobs and work, and can't interrupt a surgery to find out why their make-up didn't ship! Also, while we are on the topic "Dr." Is not an option in your shipping addresses. Dior offers an expensive product line, a product line which I really think is very high quality and I liked very much, but perhaps Dior should realize that some of the women who can afford their products are busy professionals and should alter their service to be more respectful of the needs of these customers.

I have placed an order with Dior which was never delivered to me. I called Dior five times, I have left voice mail messages, I sent several e-mails and nobody has replied to my emails or returned my calls. They do not answer the phone during their business hours no matter which line you call. Simply unacceptable! Never did I expect to receive such service from Dior! I ended up calling UPS and reporting my parcel missing. I was on hold for 30 minutes (apparently, Dior has call screening) while a UPS rep spoke to a service representative at Dior. I was told that UPS would be conducting an investigation which would take 10 business days. Dior never followed up with me. I will wait 10 day after which if there is no resolution, I will contact my credit card company. Never again will I do business with Dior.com! Terrible!